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SNAP-ON INC Customer Service Rep I in KENOSHA, Wisconsin

JOB REQUIREMENTS: Overview Customer service representatives interface directly with customers, assisting them with product information, selection and order processing. This activity is conducted in a professional and friendly manner, requiring the ability to remain calm in a fast-paced environment while managing the customer expectations and making on-the-spot decisions. Additionally, work with suppliers to place orders and follow-up with deliveries. Beyond customer service, the position includes broad responsibility for basic account procedures and supporting various telephone campaigns. Responsibilities * Receive incoming calls, faxes and internet orders from customers and enter into order entry system. * Receive and respond to customer requests for product information, product availability, pricing, order status, track shipments, billing questions, return goods (RGA), loaner tools, program recommended products, etc. * Maintain an excellent understanding of the various program product offerings and suppliers. * Present customer with new program offerings, websites and promotions offered. * Issue purchase orders to meet all customer orders as needed. * Interact with authorized suppliers when technical data or answers are needed for customer * Support outgoing telemarketing campaigns as needed. * Drive cross-training to support all programs effectively. * Communicate clearly with customers while remaining sensitive to the ongoing conversations in the all center. Qualifications * Associates Degree, equivalent to two years related experience. * Must possess excellent communication skills. * Have the ability to consistently maintain a professional and positive attitude when dealing with customers. * Multi-task with accuracy and promptness in a busy call center environment. * Proficient data entry skills. * Computer skills: basic knowledge of Microsoft Office. * Call center customer service experience. * Understanding of basic accounting procedures and principles. * Product knowledge or aptitude for technical automotive applications of tools and equipment. * Ability to interface cooperatively with the customer service team and all related departments. ***** APPLICATION INSTRUCTIONS: Apply Online: