Campus Pride Jobs

*Position Summary: * We are seeking a dedicated and detail-oriented Service Field Technician to join our dynamic team. In this pivotal role, you will collaborate closely with our service department to ensure the flawless execution of the preventative maintenance on equipment in the field. We are searching for an individual who embodies professionalism, excels in attention to detail, and possesses exceptional organizational and customer service skills. This is a remote role, with up to 80% travel. Candidates must be located near a major international airport. 

Key Duties/Responsibilities

• Demonstrate professionalism and a positive, solutions-oriented approach when interacting with customers and coworkers
• Efficiently manage travel and time to ensure timely completion of  the preventative maintenance on equipment in the field 
• Thoroughly organize and process paperwork, following established protocols and procedures with meticulous attention to detail
• Maintain work area, tools, and equipment in a clean and orderly condition, and follow prescribed safety procedures and regulations.
• Perform other duties as requested, directed, or assigned

Education/Experience:

• Associates Degree, Technical Degree, or equivalent work experience
• 2+ years of experience in customer service or relevant experience required

Job Knowledge/Requirements:

• Good oral and written communication skills, including receiving, understanding, following, and explaining oral and written instructions, technical information, procedures and schematics.
• Computer skills: MS Office and Google applications, query tools, and database systems and applications
• Complete work both independently and as an effective member of the team, adapting to changing requirements, deadlines, and priorities as needed
• Interact with customers and co-workers in a professional and solutions-oriented manner.
• Must develop knowledge of Cadwell product lines and how they are used by clinicians, and know what questions to ask in order to be effective in assisting customers
• Critical success criteria include attention to detail, organized approach to work, effective time management and follow-through
• Must be able to travel within the United States.

Physical Requirements / Working Conditions:

• General office positions may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication. More specific details may be provided as needed or requested.
• Use of computers and various hand and electronic tools.
• Valid driver's license and active vehicle insurance policy required.
• Up to 80% Travel required; must be able to obtain necessary travel documents.

• Work hours outside of normal business hours and overtime may be required to meet business needs.

    Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at careers@cadwell.com.