Job Information
Inframark, LLC On-Site Assistant General Manager (HOA) in Katy, Texas
Job Description
The Assistant General Manager assumes responsibility for ensuring the efficiency and effectiveness of the managers and administrators they oversee. The Assistant General Manager also manages Association operations, community standards, and administrative functions of the assigned neighborhoods in the community they represent.
We do require the individual to have previous Homeowners Association (HOA) experience.
RESPONSIBILITIES
This position reports to the On-site General Manager.
Supervises and manages on-site administration team. Develops their reviews and success plans
Provides oversite of community as applicable to the governing documents for each neighborhood
Works closely with Neighborhood Representatives and Committee Members to prepare meetings, annual meetings, and special meetings as required
Prepares reports for Neighborhood Representatives and Board of Directors as needed
Reviews bids and vendor contracts for property-level services in accordance with the parameters of the Association management agreement and Board of Directors
Audits compliance inspections on a monthly basis to ensure inspections are being performed in accordance with community policies and procedures.
Support, train, and provide proactive supervision for staff
Review and confirm timely distribution of meeting notices, agendas, and minutes of meeting for Neighbor Representatives and Committees when applicable
Oversee all procedures relating to enforcement of recorded rules and regulations, policies and procedures, and current laws
First line responder to escalated complaint calls from Board Members, homeowners, and vendors. Ensure that calls are acted upon and that follow up action taken is properly recorded and reported with the concurrence and knowledge of the General Manager
Understands and adheres to all company health and safety procedures as they relate to essential job functions
QUALIFICATIONS
Proven verbal and written communication skills in order to interface with residents, Board members and vendors
Ability to establish strong interpersonal relationships with assigned Community Managers, Board members and vendors
Strong organizational skills, ability to prioritize work and attention to detail
Strong customer service skills
Strong presentation skills
Strong time management skills
Ability to adapt to change within the organization and the needs of the client
Proficient in Windows and MS Office with excellent Excel capabilities
Strong leadership and influence skills
EDUCATION and/or EXPERIENCE
Bachelor’s Degree with Community/Association management experience, or associate's degree with Community/Associate management experience.
CERTIFICATES, LICENSES, REGISTRATIONS
CMCA, AMS, or PCAM Designation preferred with 3+ years of community management experience. Supervisory or lead experience preferred
PHYSICAL DEMANDS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
Requirements
For Internal employees, please apply via Sharepoint: Click Here (https://forms.office.com/Pages/ResponsePage.aspx?id=ulEKN6BrH0C-S-h2glHJ1tPeH_hqqyZEj16AqZpE8ApUNUFZNUlBN1M1S1RLVDVCVTRMTUNWUzFLWS4u)
Contact the recruiter above if you need assistance.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.