Job Information
Sprinklr Senior Shared Services Analyst in Karnataka, India
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way (http://get.sprinklr.com/hubfs/SprinklrWay.pdf) .
Job Description
This role will be part of our Culture and Talent (C&T) Systems and Operations Team and provide support to Sprinklr globally.
What you’ll do
Employee Inquiries : Responding to employee queries regarding C&T policies, Workday navigation, data requests, payroll, and other C&T-related matters. This often involves providing information, troubleshooting issues, and escalating more complex problems to specific C&T teams if necessary.
Employee Self-Service (ESS) Support: Assisting employees in using self-service C&T tools and portals for tasks such as updating personal information, accessing pay stubs, and submitting time-off requests.
Employee Data Management : Keeping employee data up to date, initiating processes, loading data and facilitating process completion. Support audits or compliance checks when needed.
C&T Technology Support : Assisting employees and managers with C&T technology tools, including troubleshooting technical issues and providing training.
Process Improvement: Identifying opportunities to streamline C&T processes, improve efficiency, and enhance the employee experience.
Audit support: Support with both internal and external audit requests, including data requests and reports. Follow defined processes for change requests as per documentation.
Continuous Learning: Stay updated on emerging HR trends and new features of HRIS software.
Training and Documentation: Develop training materials and provide training sessions to HR users. Create and maintain documentation for HRIS processes and procedures.
Skills required for success
Attention to Detail: C&T processes often involve sensitive and confidential information. Being detail-oriented is essential for maintaining data accuracy and compliance with regulations.
Time Management: Managing multiple tasks and inquiries efficiently is essential. You should be able to prioritize and meet deadlines while maintaining accuracy.
Communication Skills : Strong written and verbal communication skills to interact with C&T and IT teams, and other stakeholders. Ability to translate technical jargon into understandable language for non-technical colleagues.
Problem Solving : The ability to assess problems, gather information, and develop various solutions. Critical thinking skills to evaluate and improve existing C&T processes.
Initiative: You have the internal drive and determination to initiate tasks and projects without external pressure or guidance. You proactively identify opportunities for improvement, act on them, and suggest innovative ideas to enhance processes or outcomes.
Technology Proficiency : Familiarity with Workday or otherHCMSystem tools like Oracle HRMS or Oracle Fusion.
C &T Knowledge: A strong understanding of general and Sprinklr’s processes, policies, and regulations is essential.
Change Management: C&T shared services often involve process changes or projects to implement new modules or functionality. Understanding change management principles can be valuable in managing transitions smoothly.
Teamwork: Collaborating with colleagues in a shared services team is important. Being a team player and having the ability to work effectively with others is important.
Customer Service: Shared services often involve dealing with employee inquiries and requests. Exceptional customer service skills are essential to address employees' needs promptly and professionally.
Minimum Requirements:
Bachelor's or Master’s degree in Business, Human Resources, Computer Science or related field.
Minimum of 4 years of prior experience in a role involving HR Operations / Shared Services.
Experience with using ticketing tools and HCM Systems, such as Workday, Oracle Fusion, SAP SuccessFactors.
Proficiency with Microsoft Office suite (especially Excel) and the ability to learn new software quickly.
Excellent communication and interpersonal skills.
Detail-oriented, with a focus on accuracy and data integrity.
Ability to work collaboratively and independently with limited guidance
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
We’re excited that you’re interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form (https://forms.office.com/r/hzDnhjYCJf) .