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Guest Services: Customer Experience Ambassador - University Health Truman Medical Center (Full Time Varied Shifts)

101 Truman Medical Center

Job Location

University Health Truman Medical Center

Kansas City, Missouri

Department

Guest Services UHTMC

Position Type

Full time

Work Schedule

varied

Hours Per Week

40

If you want to work where the action is, University Health (UH) is the place for you. Known as “Kansas City’s Essential Hospital,” UH is the safety net healthcare system for Jackson County/Kansas City. We are an academic medical center, serving as the primary teaching institution for the UMKC Schools of Medicine, Nursing, Dentistry, and Pharmacy. A 547-bed, not-for-profit health system, UH delivers the highest-quality medical care for our patients, with compassion, empathy, and unparalleled dedication to service. During the 2020 pandemic, we also stepped forward as a regional leader in COVID care and testing. UH is comprised of three campuses:

UH Truman Medical Center is located in the Health Sciences District of downtown Kansas City, Missouri. The Health Sciences District represents a robust academic community, leading the forefront of biomedical research and cutting edge technology. Partnered with UMKC and Children’s Mercy Hospital. University Health serves as the cornerstone in educating the next generation of healthcare practitioners. As a Level 1 Trauma Center, we’re a leader in Emergency Medicine and Critical Care, with world-class expertise in chronic disease management and women’s services, including high-risk maternity care. The Health Sciences District is also home to the University Health 1 and 2 buildings. UH 1 is UH’s beautiful specialty outpatient clinics and day-surgery center and UH 2 is the location for all of our primary care and women’s care clinics.

UH Lakewood Medical Center is located between Kansas City and Lee’s Summit, Missouri, offering residents of Eastern Jackson County access to a modern community hospital with a continuum of outpatient services designed to meet the needs of families. UH Lakewood specializes in high-risk maternal and child care, and serves as one of the few Kansas City metro area institutions accredited by The Joint Commission in Orthopedics and Palliative Care. It also is home to a 188-bed, fully accredited long-term care center.

UH Behavioral Health is the KC metro area’s largest, most comprehensive provider of mental health services. The Crossroads Building , located in Kansas City’s vibrant Crossroads Arts District, is its epicenter, providing a broad list of outpatient services. We also offer psychiatric inpatient care, and we deliver therapeutic services through our community outreach clinics. We are a leader in the Trauma-Informed Care Movement, and provide training, coaching and consulting to outside organizations.

Job Description

Job Description

The Customer Experience Ambassador ensures a world-class first impression and sets the foundation for an exceptional experience at University Health. Ensures a welcoming interaction with patients and guests through consistent warm, professional, and confident demeanor through behaviors and appearance. Serves as the primary contact for patients, visitors, and staff; listening attentively and providing information in a way that is respectful and easily understood. Disseminates information in person and by phone, relaying messages, and ensuring information is communicated in a timely and accurate manner. Consistently displays exceptional interpersonal skills and empathy for people in crisis. Serves as a change agent, identifying and reporting service improvement opportunities for their area. Utilizes critical thinking and service recovery skills to prevent/defuse disruptions to the healing environment. Stays current with programs, processes, personnel, and accomplishments at University Health. Serves as an ambassador for University Health proactively sharing (‘managing up”) with guests whenever appropriate. Actively engages in special projects and open to working on additional duties as they arise.

Minimum Requirements

• Minimum of high school diploma or equivalent.

• Must possess at least 2-3 years of experience in a direct customer service position.

• Must demonstrate outstanding verbal communication, customer-focus and problem solving skills.

• Ability to possess, maintain and demonstrate a pleasant, outgoing demeanor, superior phone skills, excellent judgment and proactive manner.

• Must have the ability to work any shift during hours of operation to include weekends, evenings and holidays.

• Ability to manage multiple tasks at once, prioritize work and manage interruptions is critical.

• Possess the knowledge, skills and ability to operate a computer.

Working at University Health is about making a difference. It's providing the best care to every patient every day.

University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.