Job Information
Johnson Controls Customer Service Agent in Kansas City, Missouri
+-----------------------------------+-----------------------------------+ | | | +-----------------------------------+-----------------------------------+ | | [Customer Service Agents and/or | | | Dispatchers Needed: | | | ]{#ctl00Mai | | | ncontentlblJobDescriptionValue} | | | | | | This position has a built-in | | | promotion program that will allow | | | you to earn | | | | | | 2 raises in your first six | | | months! | | | | | | What you will do | | | | | | - Our Customer Service Agents | | | will serve as Emergency | | | Dispatch Operators, | | | monitoring systems for alarm | | | signals and responding to | | | alarms using the information | | | provided in instruction | | | screens. | | | - You will learn about the | | | dispatch operator role and | | | standard operating procedures | | | through our paid training | | | course. | | | - Once on the job, you will | | | place the necessary outgoing | | | calls to verify an alarm, | | | dispatch the proper | | | authorities, and notify | | | responsible parties. | | | - Part of your job will be to | | | properly document what | | | happened and how you handled | | | this situation within the | | | system and make sure you | | | followed all the appropriate | | | steps. | | | | | | [How you will do it As an | | | Emergency Dispatch Operator, you | | | will participate in a five-week | | | training program. We provide a | | | fun and interactive learning | | | environment. You will learn about | | | the role and the great | | | opportunities within our company, | | | what is expected of you, and how | | | we monitor your performance and | | | work together through the | | | training classes so that you can | | | be a successful Emergency | | | Dispatch Operator. You will also | | | be automatically enrolled in our | | | Completion Bonus Program, where | | | you will be able to earn3 bonuses | | | in your first year! What we look | | | for *Required* | | | ]{#ctl00Mai | | | ncontentlblJobDescriptionValue} | | | | | | - High school diploma or GED | | | preferred | | | - Must be 18 years old | | | - Multiple shifts available | | | - Minimum of six (6) months of | | | customer service experience; | | | one year or more call center | | | experience preferred | | | | | | [Preferred | | | ]{#ctl00Mai | | | ncontent_lblJobDescriptionValue} | | | | | | - Excellent communication | | | skills | | | - Able to type between 20 - 25 | | | wpm | | | - Basic knowledge of computer | | | applications | | | - Ability to work efficiently | | | under pressure | | | - Strong problem-solving skills | | | - Strong organizational skills | | | - Strong work ethic | +-----------------------------------+-----------------------------------+