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JOB TITLE: Manager, Event Sales and OperationsDEPARTMENT: Paul D. Wachholz College CenterEMPLOYMENT TYPE: Professional, Exempt, Full-Time, 12 Months, Benefit-Eligible.SALARY: $48,000 - $55,000 Annually, Depending on Education and Experience.Generous Benefits include: Health/Vision, Dental, Life/ADD & Long-term Disability Insurance: Generous Employer contribution toward the cost of these benefit premiumsVacation Leave: Earn up to 15 days per yearSick Leave: Earn up to 12 days per yearHoliday Leave: 12 per yearRetirement: Participates in MT Public Employees Retirement System; AND Employer match up to 7% for 403(b)Tuition Waiver: Employee plus up to two legal dependentsEligible for Public Loan Forgiveness, too!CLOSING DATE: Open until filledSUMMARYThe Paul D. Wachholz College Center is located on the main campus of Flathead Valley Community College (FVCC) in Kalispell, Montana. As the premier performing arts facility serving western Montana, the Wachholz College Center (WCC) features a 50,000 square foot facility that includes a 1,014-seat performance and lecture hall, a multi-purpose event and activity complex with two basketball courts, an outdoor amphitheater, a reception hall, and an art gallery.The Wachholz College Center serves the community and college as a premier venue for national touring acts and local/regional artists while also serving as the home of the Glacier Symphony Orchestra. Building and maintaining relationships with community members is essential. WCC annually hosts a variety of ticketed performances across all genres of music, theater, film, and dance while also hosting numerous private events and classes. WCC’s mission is to provide transformative experiences that connect the community through the arts and serve as a cultural resource for FVCC students and the region it serves.The Event Sales and Operations Manager plays an important role in positioning WCC as the premier event venue in NW Montana. This individual will execute the venue and event sales cycle to secure new and returning event business. Additionally, this individual will support ticketed and non-ticketed events by providing exceptional logistics planning and operational management.ESSENTIAL DUTIESEstablishes professional rapport and responds to clients seeking to hold either ticketed or non-ticketed events at WCC.Executes the venue and event sales cycle with clients seeking to hold ticketed and non-ticketed events at WCC. Including, but is not limited to, conducting site visits, producing detailed venue cost estimates, preparing facility use agreements and deposit invoices, tracking payments, and generating event settlements.Communicates with clients, WCC staff, and other FVCC departments to coordinate essential event details. Correctly inputs essential details into venue management software system. Communicates event service needs with other FVCC departments.Assists the WCC Director with the overall venue schedule to ensure events are booked properly within the venue management software system.Utilizes venue and event diagramming software to produce detailed and accurate event floor plans. Event diagrams are used to effectively communicate with clients and internal FVCC set up crews.Serves as event manager on duty for certain non-ticketed and ticketed events to ensure the event plan is executed as envisioned.Fosters a collaborative and professional working relationship with other WCC staff, other FVCC departments, and outside WCC vendors or contractors.Collaborates with WCC exclusive concessions provider to ensure event schedule is continuously updated, and expectations for staffing and scheduling are properly communicated.Utilizes venue ticketing system, as needed, to serve ticketed event clients and produce ticketed event settlements.Coordinates artist/tour travel and hospitality services for WCC sponsored events, including hotel arrangements, ground transportation, food and beverage requirements for artist/tour in dressing rooms and green rooms.In collaboration with the WCC Director and Ticketing Director, assists in the staffing and managing of front-of-house operations for non-ticketed and ticketed events. When needed, leads the patron services staff assigned to events.Participates in annual training and support of WCC’s patron services staff; participates in ongoing development of venue standard operating procedures, including emergency preparedness, evacuation planning, establishing effective event communication policies, and public safety protocols.Recommends methods for continuous improvement to the WCC Director.Cross trains to perform other departmental and team functions; backfills for staff as needed.Actively participates in the development of a climate that promotes and supports innovation and efforts to continuously improve services to students, faculty, and the college.Creates and maintains a collaborative and collegial environment with colleagues and maintains effective working relationshipsMaintains professional ethics and confidentiality of students in accordance with applicable laws and policiesAdvances the mission of FVCC by serving on or convening committees and contributing in the community in related activities.Participates in the development of a climate that promotes and supports innovative services.Performs other duties as assigned.Reports to the Director of the College CenterMINIMUM QUALIFICATIONSBachelor’s degree in a related field and a minimum of one year of professional venue, hospitality or event management experience; OR,Associate’s degree in a related field and a minimum of three years of professional venue, hospitality or event management experience; OR,A combination of five years of higher education and professional venue, hospitality or event management experiencePREFERRED QUALIFICATIONSPrevious experience as an Event Sales and Operations Manager in a busy performing arts environmentPrevious experience working with venue or event management softwareKnowledge of basic event or venue production equipmentExperience in a public, non-profit, or higher education campus performing arts center and an understanding of how all of the elements of live events fit togetherA personal commitment to the value of the performing arts and the ability to convey enthusiasm and relevant information to patrons and clients KNOWLEDGE, SKILLS, AND ABILITIESDemonstrable evidence of strong customer service experience; the ability to think quickly and solve problems to ensure the comfort and safety of patrons; skill in conflict resolutionPeople skills; a talent for diplomacy; a friendly approach that can be efficient and firmMust be highly organized and detail oriented; able to work independently, and exercise strong and considerate leadership.Enthusiasm for the performing arts and artists and the ability to communicate that to patrons and clients.Willingness and ability to work a flexible schedule, including nights and weekends, as required by the event schedule.Ability to build working relationships and meaningfully collaborate with internal and external contacts.Ability to envision new and expanded possibilities, analyze data, identify connections, and formulate new or innovative approaches and insightsOutstanding and effective communication skills, ability to build relationships and networks with key stakeholders to further the mission of the organizationAbility to prioritize tasks and balance timelines to reach the desired outcomes. Adaptable, demonstrates initiative, and at ease with changing situations and shifts in the workdayAbility to work independently and take projects from conception to completionStrong knowledge of standard office software including Excel, Word, PowerPoint, and Google toolsAbility and willingness to serve as a representative for WCC by interacting appropriately with the communityAbility to work within policies and procedures of FVCCAbility to issue and follow directionsAbility to maintain strict confidentialityAbility to work effectively with people from a variety of culturally diverse backgroundsAbility to maintain regular and acceptable attendance levelsAbility to successfully pass a criminal background checkAbility to respond in the event of an emergencyThis is a Medium Duty job, according to the Selected Characteristics of Occupations Defined in the Revised Dictionary of Occupational Titles, U.S. Department of Labor and Industry. Medium Duty involves exertion of 20-50 pounds of force occasionally, and/or 10-25 pounds frequently, and/or up to 10 pounds continuously to move objects.​APPLICATION PROCEDURE:To be considered for this position, applicants must apply online at www.fvcc.edu/jobs; paper submission of applications or resume materials are not accepted for open positions. FVCC does not retain application materials for future consideration.Additionally, applicants are required to submit the following documents by uploading them to the online application (NOTE: FVCC's applicant tracking system will time-out after 45 minutes of inactivity. Please have your documents ready to upload before you click the Apply button.) :Letter of application indicating how you meet the minimum qualifications and detail your work experience as it relates to the position's Knowledge, Skills and Abilities; ANDA current, comprehensive resume or curriculum vitae; AND,Unofficial transcripts for all degrees held AND/OR Professional Certifications (if more than one transcript or certification, combine and upload as one document). As a condition of employment, the successful candidate will submit official transcripts for all d degrees held and applicable certifications to FVCC HR prior hire. Only transcripts from accredited institutions will be accepted.), ANDThree professional references, with complete contact information, must be provided on the application form. Professional references must be individuals most familiar with applicant's work experience, skills, and work behaviors and supervisory experience. Do not list family and friends for professional references.EMPLOYMENT VERIFICATIONS, REFERENCE CHECKS AND CRIMINAL BACKGROUND CHECKS: Prior to any offers of employment, FVCC conducts thorough employment verifications and reference checks and may contact organizations and individuals not listed on an applicant's application or resume. Additionally, FVCC conducts post-offer criminal background checks. EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION: FVCC is an equal opportunity employer and affirmative action organization. It is FVCC's policy that all individuals are entitled to equal employment opportunities regardless of race, color, religion, creed, political ideas, sex, gender identity, sexual orientation, age, marital status, veteran’s status, service in the uniformed services as defined by state and federal law, physical or mental disability, national origin or ancestry except as authorized by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs, as required by federal and state laws. FVCC BOARD POLICY: The FVCC Board Policy Manual is available to review at https://www.fvcc.edu/about/board-administration/board-of-trustees/board-policies REASONABLE ACCOMMODATIONS FOR PERSONS WITH DISABILITIES: FVCC provides reasonable accommodations upon request to qualified individuals with disabilities during all phases of employment including the application and selection process. No applicant will be penalized as a result of such a request. VETERANS' PREFERENCE ACT: Preference applies in hiring and provides a uniform method by which special consideration is given to qualified Veterans. Veterans’ Preference laws do not, however, guarantee Veterans a job, nor do they give Veterans’ preference in internal actions such as promotion, transfer, reassignment, and reinstatement. I understand that applying for a preference is voluntary and that all information related to a preference is confidential and used only during the hiring process; the information will be maintained in a separate confidential file. To claim Veterans' Preference, you must complete the Veterans' Preference Form (form is available at: https://www.opm.gov/forms/pdf_fill/SF15.pdf) and email it along with document(s) that verify your eligibility for employment preference to Jobs@fvcc.edu. Claims for Veterans' preference must be received by Human Resources prior to position closing date. WINDFALL ELIMINATION PROVISION: Based on the Windfall Elimination Provision, I understand my employment may not be covered by Social Security. To learn more about the Windfall Elimination Provision click https://www.ssa.gov/pubs/EN-05-10045.pdf.AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply. EEO/AA