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Robert Half International Customer Service Call Center in Kalamazoo, Michigan

Description

Description

Officeteam is seeking a Call Center Representative to provide outstanding service to our client's customers in the Kalamazoo area. The Call Center Representative will be required to answer inquiries, handle complaints, process orders, and respond promptly to customer requests in a detail oriented and polite manner.

Call Center Representative Responsibilities:

  • Handling a high volume of incoming phone calls

  • Striving to achieve first call resolution and maintain the quality of service provided by the call center

  • Responding efficiently to customers and creating a positive experience

  • Building a positive relationship of teamwork, trust, and excellence

  • Understanding and using the required software, reports, tools, and metrics

  • Transferring and escalating the calls to the appropriate department if needed, such as sales

  • Participating in training and striving to increase and improve existing skills

  • Adhering to all company policies and procedures

Requirements

Requirements

  • High School Diploma or equivalent

  • 1-2 years of customer service/call center experience

  • Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills

  • Strong time management skills

  • Excellent communication skills

  • 2 week training provided

OfficeTeam is the world's leader in detail oriented staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our detail oriented staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.490.4154 for additional information.

© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.490.4154 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: $14.00 - $15.00 / Hourly

Location: Kalamazoo, MI

Date Posted: February 14, 2020

Employment Type: Temporary

Job Reference: 02230-9502464487

Staffing Area: Office u0026 Administrative

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