Job Information
US Tech Solutions Customer Service Rep II in Juno Beach, Florida
Description:
D2C Telemarketer
We are seeking telemarketing professionals, with HVAC Industry Knowledge, who can convert leads into customers over the phone on initial outreach. Their duties include data entry into Salesforce, explaining basic product features, and obtaining payment information. The ideal candidate is friendly, persuasive, and is passionate about the “Smile & Dial” Philosophy.
Note: M-F 2PM -8PM, Sat 9Am-3PM
Their primary responsibilities include:
Outbound Calls: Telemarketers will outreach out to potential customers using provided leads.
Incoming Calls: Telemarketers will also be responsible for handling incoming calls from prospective customers.
Script-Based Communication: Telemarketers will have scripts to detail off and provide information about product features, prices, and benefits.
Understanding Customer Needs: Telemarketers will ask qualifying questions to determine customer eligibility and tailor their pitch accordingly.
Persuasion and Sales: Their goal is to persuade customers to enroll by demonstrating how the offered services meet their needs.
Record Keeping: Telemarketers keep records of calls, sales, and customer information in computer systems.
Requirements and Skills:
• Experience: Proven experience as a telemarketer or in a similar sales/customer service role.
• Sales Quotas: A track record of successfully meeting sales quotas, over the phone.
• Computer Literacy: Working knowledge of relevant computer programs (e.g., CRM software) and telephone systems.
• Language Proficiency: Proficient in English, Spanish is a plus.
• Patience and Persistence: Ability to handle customer rejection and remain patient.
• Education: High school diploma; a Bachelor’s degree is a plus.
• Location: CSE Bldg.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com/) .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.