Job Information
Cordis ServiceNow Admin/App Dev - Mexico in Juarez, Mexico
Overview
About us:
Cordis is an independent, customer-focused global provider of interventional cardiovascular medical technologies. During our 60+ year history we’ve established a legacy of pioneering breakthrough technologies, including the first guiding catheters and coronary drug eluting stents. Cordis has built a strong global footprint that spans over 70 countries.
We’re teammates , not just employees. Our culture empowers you to act like an owner and unleash your full innovative potential in the process. With diverse teams on a global scale, we foster an inclusive atmosphere where everyone is embraced for who they are, their unique perspective, and what they bring to the table. We believe the richness of our experiences and backgrounds enhances the careers of our teammates, the service to our customers, and ultimately, the lives of our patients.
If you love a challenge and are ready to have a direct, positive impact on the lives of millions, then Cordis is just the place for you. Join us, and let’s improve the wellbeing of millions, together.
We are the people behind the people who keep saving lives
We are looking for a skilled and versatile IT professional to join our team as a ServiceNow Administrator/Developer. You will play a dual role, ensuring the smooth operation and ongoing optimization of our ServiceNow platform while also possessing the technical expertise to design and develop custom applications. This is a unique opportunity for someone with a strong foundation in ServiceNow administration and a passion for building solutions to elevate IT processes.
Responsibilities
Administration:
Perform day-to-day administration of the ServiceNow platform, ensuring optimal performance and uptime.
Configure and maintain core ServiceNow applications (Service Catalog, Service Portal, Knowledge Base, etc.).
Develop and implement workflows and automations to improve efficiency and user experience.
Integrate ServiceNow with other IT systems and applications.
Monitor system health, troubleshoot issues, and implement solutions.
Create and maintain user accounts and security protocols.
Maintain and improve CMDB data.
Generate reports and analyze data to identify trends and improvement opportunities.
Assist end-users with ServiceNow inquiries and provide ongoing support.
Development:
Collaborate with business stakeholders to understand their needs and translate them into technical requirements.
Design, develop, and test custom ServiceNow applications using APIs and scripting languages.
Integrate ServiceNow with external systems and applications using APIs and web services.
Develop and implement unit tests and integration tests to ensure code quality.
Package and deploy custom applications to the ServiceNow platform.
Document code and applications for maintainability.
Troubleshoot and resolve issues related to custom ServiceNow applications.
Qualifications
Minimum 3-5 years of experience administering a ServiceNow platform.
Experience with ServiceNow configuration, customization, and automation.
Strong understanding of IT service management (ITSM) principles and best practices (ITIL preferred).
Minimum 2-3 years of experience in software development.
Experience developing on a cloud-based platform a plus.
Strong understanding of ServiceNow APIs and scripting languages (e.g., JavaScript, Glide).
Experience with web services and APIs for integrations.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Certifications
Certified ServiceNow System Administrator (CSA) or equivalent experience strongly preferred.
Certified ServiceNow Developer (CSD) or equivalent experience preferred.
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Job Locations MX-Juarez
ID 2024-2963
Category Information Technology
Position Type Regular Full-Time
CORDIS is proud to be an equal opportunity employer, values diversity in all its forms is and committed to fostering an inclusive work environment. We are committed to advancing our culture of belonging, where all teammates feel seen, heard, and appreciated and encouraged to be their authentic selves. Our team is invested in attracting, retaining and growing top talent. Our Teammates are the core of our innovation and success. Cordis is an inclusive, engaging place to work and grow a career. CORDIS is committed to offering reasonable accommodations, upon request, to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact GlobalHR@Cordis.com