The Johnny Rockets Group, Inc Supervisor in JR755 - Buffalo, United States

As a Supervisor, you will supervise and coordinate activities of restaurant team members during shifts. You will provide exceptional customer service to all guests who enter the restaurant and provide a dining experience that exceeds expectations in the areas of cleanliness and food quality. You will ensure that the restaurant runs smoothly in the areas of guest relations and labor cost.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Models superior Guest service skills for all staff to follow.

  • Supervises the staff to ensure each job is performed properly. Ensures Guest Promise is being met by staff every shift, to include dancing, twirling straws and serving ketchup with a smile.

  • Manages the restaurant's cash in accordance with our cash handling policy, procedures and processes.

  • Handles Guest concerns "right here and now." Each Guest transaction must be handled in a way that spreads Johnny Rockets' reputation in a positive manner.

  • Responsible for expanding or contracting labor based on the day's business.

  • Oversees side work/preparation respective for both opening and closing shifts.

  • Maintains a positive and upbeat attitude toward Guests and co-workers. This is a service position meaning that you are always servicing either an internal or external Guest.

  • Working safely by using good judgment and following all company and OSHA regulations is required.

  • For California employees only - maintain a valid Food Handler Card.

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) and six to twelve months' related experience and/or training; at least six months experience in Certified Trainer position.

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) and six to twelve months' related experience and/or training; at least six months experience in Certified Trainer position.