Job Information
Robert Half License & Sales Management Specialist in Johnston, Iowa
Description
Opportunity: License & Sales Management Specialist (Contract Role with John Deere Financial)
Schedule: Saturday and Sunday, 8:00 AM – 5:00 PM CST, March 1 – October 31, 2025 (Schedule may shift due to training or holidays)
Attention John Deere Retirees and Former Employees: We’d love to see your expertise in action! Your knowledge and experience with John Deere's values, processes, and commitment to excellence make you an ideal fit for this role.
Are you passionate about providing top-notch service and working with cutting-edge technologies in the agricultural industry? Join John Deere Financial as a License & Sales Management Specialist and play a key role in delivering exceptional support to customers and dealers.
Why Join Us?
Gain valuable experience with a globally recognized brand.
Work in a role that combines customer service, data management, and sales support.
Opportunity for John Deere retirees or prior Deere employees to leverage their expertise.
What You’ll Do:
Provide product/service information and respond to customer and dealer questions, acting as a first point of contact for resolving queries and enrollment activities. This will primarily be inbound phone calls but will also include outbound phone calls and emails.
Providing exceptional service to customers and dealers on the telephone as you navigate various conversations and gather enrollment information.
Using complex multilevel scripts and processes to clarify customer information and assist them as needed.
Managing contract, legal entity and tax rules conversations
Create follow up actions and enter relevant information into various internal systems after each contact ensuring that quality data is gathered.
Executing processes to validate completeness and effectiveness to enable broader application through shared or dedicated service teams
Working tickets through a ticketing system that come from Dealer/Customer requests.
Ready to Make an Impact?
Join a team where your skills and experience will contribute to supporting John Deere’s innovative solutions for a better tomorrow. Apply today and bring your expertise to one of the most trusted names in agriculture and technology!
Apply Now and/or call us directly at (563) 359-7535 to be considered for this opportunity. We look forward to hearing from you!
Requirements
What We’re Looking For:
Strong interpersonal and communication skills, with the ability to manage complex conversations in real-time.
Proven problem-solving skills and independent judgment for timely decision-making.
Proficiency in Microsoft Office, particularly Excel and OneNote.
Ability to adapt to changing processes and navigate complex tools with confidence.
Excellent organizational skills, attention to detail, and multitasking ability.
Bachelor’s Degree or equivalent experience required.
What Sets You Apart:
Experience working directly with customers and dealers.
Ability to leverage data and analytics to identify opportunities and resolve challenges.
Knowledge of revenue recognition principles for software licensing models.
Cross-functional experience in areas such as sales, marketing, legal, and order fulfillment.
Familiarity with go-to-market strategies for licensing advanced software and precision technologies.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .