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JPMorgan Chase User Experience Designer, Executive Director (Payments Operations) in Jersey City, New Jersey

J.P. Morgan is embarking on a transformation into the fin-tech future of institutional banking by incorporating emerging technologies such as block chain, data science, machine learning, and cyber-security into the products we create. Our team, which sits within JP Morgan's institutional bank (serving corporate clients), leverages such technologies to develop and refine the tools considered most essential to the users that keep this business at the top of the industry. These users have complex, fast-paced, informational overloaded jobs, within an already complex industry. The tools and experiences we design must transform business processes by simplifying B2B domains. To do our job well, we utilize creative design-led techniques to help us break through the industry jargon and bureaucracy and find insights that others can't. We elevate UX not just to solve users' problems but also to use design to steer the product's evolution into a powerful and extensible framework.

We are actively seeking an energetic and innovative User Experience Design, Executive Director to join our group.

The successful candidate will lead a transformational project portfolio within the Payments Operations space. We are seeking an individual who can create a user centric product strategy and drive design delivery capabilities for multiple internal applications and platforms.

About the role

  • Design Leadership, Team development and Growth: You will lead and direct a 15-20 person multidisciplinary design team, developing talent at all levels to increase their leadership capacity and impact on day-to-day design activities

  • Business Value and Design Impact: You will motivate the design team to visualize and specify UX/UI needed to transform business processes, creating superior experiences for all end-users

  • Cross Discipline Collaboration : You will foster digital transformation, educating partners and increasing the velocity and quality of collaboration between product, technology and design teams

About you

  • You're a seasoned user experience design professional who can lead and manage diverse teams, partnering with Product and Technology partners to transform complex business processes

  • You're able to effectively navigate from the strategic level to the UI details, enabling the design team to confidently execute designs informed by user needs and business goals, substantiated by user research

  • You know how to design and conduct workshops enabling teams to collaborate on conceptual solutions and experience strategy while serving diverse personas and segments in complex domains

  • You leverage journey-based design strategies to drive an overall product design process: from concepts to journey maps, screen design and validated prototypes into production, including visual design and content strategy

  • You enjoy taking a hands on approach with your teams, actively coaching and modeling how to blend executive presentation strategy, design craft, and program management acumen driving quarter over quarter impact by getting designs into production

The ideal candidate for this role will have proven experience:

  • Concepting and implementing a user experience platform strategy to serve diverse internal employee personas and segments for a complex domain

  • Driving digital transformation by re-engineering operational business processes

  • Developing talent at all levels to increase their leadership and impact on day-to-day design activities

  • Managing teams with 15+ individuals, coaching managers and individual contributors

In addition, candidates should have the following skills and interests:

  • Is experienced designing highly functional user interfaces

  • Has deep understanding of interactivity and its impact on human behavior

  • Excels at conceptualizing, modeling, and designing complex innovative experiences

  • Has a cache of methods for uncovering important contextual details that help ensure we're solving for the right problems

  • Can defend their designs with rationale rooted in user needs and business goals

  • Enjoys the multi-disciplinary and collaborative nature of product development

  • Is detail-oriented and appreciates the value of visual aesthetics across everything we do

  • Can confidently translate business problems and requirements into compelling UI's.

  • Define and drive the overall process of Interaction Design/Information Architecture for complex highly functional business applications

  • Both formally or informally uncover user needs and contexts via primary and secondary research techniques and leverage learnings to come up with the big idea

  • Create, present, and document proposed solutions from the big ideas to the smallest components which might include interaction models and flows, screen and component states, data and information hierarchies

  • Escort a proposed solution through to deployment and beyond ensuring that the vision becomes reality

Qualifications

  • Minimum of 8+ years of experience working as a user experience professional with 5+ years leading and managing teams working in a complex domain

  • Bachelor's Degree in graphic, industrial, interaction design or related degree. Master's degree or equivalent advanced degree is preferred

  • Has evaluated the goals and opportunities of an initiative and then worked to craft a program of work for the UX work stream which has included user research and synthesis, conceptualizing, designing, specification, QA, and deployment

  • Experience designing applications within complex business domains similar to financial services

  • Demonstrable experience designing rich interactions for desktop, web, hand-held form factors

  • Track record of successful deliveries and a strong portfolio that highlights their ideas and end-product.

  • A portfolio with samples of work must be provided to be considered for the role.

About our team

Digital Experience Design (DXD) is an award-winning team, recognized for its accomplishments in design and innovation. DXD includes product designers, UX researchers, service designers, content strategists, creative technologists and DesignOps. Our team partners with Business, Product, and Technology across Corporate & Investment Bank (CIB) to design products and services that drive engagement, increase client satisfaction and delight users.

Learn more about us at http://design.jpmorgan.com/

We Value Diversity

We value the unique skills of every person on our team, and we are building an organization that thrives on diversity. We encourage professional growth and career development. If you're looking to build your career as part of a global Digital Experience Design team tackling big challenges that impact people and companies all around the world, we want to meet you. Apply today, and put your passion for experience design to work with us.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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