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JPMorgan Chase Product Delivery Lead, Digital & Platform Services - VP in Jersey City, New Jersey

The Digital & Platform Services Organization is responsible for understanding current state client on-boarding processes, while employing design principles to address targeted pain points. The Digital & Platform Services CDD Product team are responsible for the systemic delivery of strategic end state programs, to improve the overall client on-boarding experience.

The CDD Product delivery team is looking for a Vice President level candidate, who will join as a Product Delivery Lead. For this role, the ideal candidate must be an experienced and execution driven individual, who has the ability & acumen to manage a dynamic delivery schedule, on a month-to-month basis. The position requires an individual who has strong sense of delivery discipline, applying this across their daily tasks. The candidate will ensure the daily hygiene requirements of a release cycle are satisfied, ensuring administrative errors and missed requirements are avoided. In addition to managing a dynamic book of work for each monthly release cycle, the candidate will also take ownership of identified defect resolutions, owning/ managing them through to completion


  • Ownership of dedicated functional program delivery, within the overall CDD book of work

  • Management responsibility of teams & stakeholders

  • Managing the monthly delivery cycle for CDD items, including associated daily JIRA hygiene elements of the CDD EPICS/ Stories

  • Ensuring all appropriate status updates/ standards are applied within JIRA across the Product Delivery group

  • Responsible for the efficient running & management of daily CDD stand-up calls, covering all associated delivery groups/ partners

  • Responsible for the successful delivery of monthly prioritized product items

  • Ownership, management and processing of identified & legacy in-cycle/ post-release defect resolution

  • Ensuring blockers are appropriately managed, resolved and escalated, where required

  • Providing regular status updates to Product Owner, Product teams and related partners

  • Support the Product Owner and provide group education, as required


  • Experienced delivery lead working within an Agile Technology/ Product delivery environment, preferable within a transformation group

  • Practical application of Agile & Waterfall methods in real-time scenarios

  • Deep understanding & practical experience of JIRA, including EPIC creation/ Story writing/ Status management/ Dashboard reporting

  • Technology/ Process release management experience essential

  • Defect identification/ management/ resolution skills needed for legacy, in-flight & post-release issues identified

  • Ability to manage dynamic and detailed delivery schedules, including daily book of work management

  • Highly energetic self-starter with a focus on obtaining results

  • Excellent verbal & written communication skills; able to present effectively

  • Ability to lead and influence varied stakeholder groups & situations, in order to progress initiatives

  • Ability to communicate effectively across many levels of the organization, including synthesizing key messages for senior management

  • Ability to multi-task, work under tight deadlines, and quickly adjust/ make tactical choices to changing priorities

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans