Job Information
Mitsubishi Chemical Group Manager, Sales Operations in Jersey City, New Jersey
Overview
Entrepreneurial Spirit, Rooted in Tradition . Mitsubishi Tanabe Pharma America, Inc. (MTPA) is a U.S. subsidiary of Mitsubishi Tanabe Pharma Corporation (MTPC) in Japan, which touts a storied reputation more than 300 years in the making. Our parent company - one of Japan’s most respected - is a research-driven pharmaceutical company that has tirelessly pursued medical breakthroughs with global reach. MTPC has discovered and produced several first-in-class medicines for serious diseases, including multiple sclerosis (MS), diabetes mellitus (DM), and amyotrophic lateral sclerosis (ALS).
MTPA is rapidly expanding its operations across all functional areas. MTPA’s commitment to patients and their communities continues with a robust late-stage pipeline of investigational treatments for difficult-to-treat diseases and commercializing products with significant unmet medical needs in North American markets. In the United States, MTPA launched rare diseases treatments including RADICAVA® (edaravone) injectables in 2017, EXSERVAN™ (riluzole) oral film in 2021, and RADICAVA® (edaravone) oral suspension in 2022. The company handles research, clinical development, sales, marketing, medical affairs, and business development functions. MTPA is dedicated to improving the treatment environment for those with debilitating diseases, researching on real-world evidence, and creating hope for all facing illness.
The Manager, Sales Operations is responsible for managing execution of various processes that support the commercial infrastructure on sales, reimbursement, and other teams. This role will be directly responsible for sales operations activities for Radicava, Exservan, and other future products. This position offers an extraordinary opportunity for individuals interested in helping to grow a US company with immediate opportunities in the Orphan Drug and Specialty Markets, therapeutic areas with high unmet needs, while working with a cross-functional team rich in exceptional talent.
Responsibilities
Sales Force Automation (SFA):
Manages project timelines and budget for Veeva CRM based on needs of commercial organization
Responsible for all testing within CRM to ensure internal process are enabled via CRM; identify gaps and put forth recommendations for solution with Vendor
Manages internal and external communications appropriately to ensure all stakeholders are receiving proactive communication related to our systems
Coordinates with Field on Data Change Requests and oversees Helpdesk to ensure data integrity
Oversees helpdesk managing field-based CRM questions/business needs (internal and third-party)
Manages yearly SFA budget for licenses and support
Implements quality assurance processes for data loads and identify any gaps, partnering with external vendor and data analytics team to rectify
Manages Veeva CRM business rules and works to bridge gap between Analytics and Veeva CRM to support field leadership reporting needs
Ensures ongoing field-team data management/data stewardship in Veeva
Conducts New Hire and ad hoc Veeva/CRM training as required
Ongoing support for Neurology Account Specialist (NAS) personalized email utilization
Onboarding and Off Boarding of Field-Based Personnel:
Manages Vendor Credentialing process for the field, partnering with the field employees and Human resources to gather all relevant information
Ensures Onboarding/Off Boarding process of critical Sales Operations systems and expectations are completed
Compliance Support and Adherence:
Partners with Sales, Compliance, and Commercial Operations for approval and monitoring of call plans and healthcare provider master list based on all industry regulations
Attends Promotional Material Review Committee (PMRC) meetings as needed to review relevant Sales Operations training-related materials, including content for National Sales Meetings, Plan Of Action meetings, and Field Leadership Meetings
Additional duties as required based on needs of department and commercial projects, including:
Territory mapping support for workload balance, territory alignment, and restructuring
Supplemental reporting, as required and as requested, for prospecting, target reach, targeting/segmentation, and other field- and home-office based reports when identified
Qualifications
Bachelor’s degree required; advanced degree preferred
Minimum of 3-5 years relevant business experience in the pharma industry which includes at least 1-2 years in field sales (or field sales support) and which project management responsibilities
Working knowledge and understanding of the Pharma industry, broad therapeutic areas/disease states, drugs/treatments, and related regulatory, commercialization and compliance requirements
Excellent written/verbal communication and formal presentation skills
Outstanding interpersonal skills; proven ability to engage others in collaborative initiatives
General understanding of building and maintaining processes/data systems
Excellent analytical, investigative and creative problem-solving skills
Good project management skills
Demonstrates responsiveness, attention to detail, and follow-through coupled with ability to prioritize/multi-task effectively
Leads by example, displaying integrity, collaboration, accessibility, adaptability, sound judgment/decision making, and an entrepreneurial, solutions-oriented attitude
Adherence to and respect for policies/confidential information
Strong computer and technical skills coupled with strong data management skills; proven ability to manipulate data from large databases in Microsoft Access and Excel
Must be able to travel upto 20% domestically for regional and national meetings as needed
Our Value Proposition:
Enjoy the fast-moving, entrepreneurial spirit more typically found in a small biotech, complemented by the benefits of a global pharmaceutical/chemical conglomerate. At this time, Mitsubishi Tanabe Pharma America offers our employees unparalleled opportunities for career success coupled with a supportive level of employee benefits.
MTP provides a competitive benefits package inclusive of Medical and Dental health benefits, short-term and long-term disability plans, Company Paid and Supplemental Life insurance and additional voluntary benefits such as Critical Illness Insurance, Accident Insurance, Legal Plan, and ID Theft Protection. In addition, we provide a generous PTO policy based on tenure, commencing with 24 PTO days, pro-rated based on hire date.
The salary range for this position is $93,000 - $149,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.
This position is eligible to participate in our annual Short-Term Incentive (STI) program. Specific information about the plan including eligibility rules and target, will be furnished upon hire.
Job Locations US-NJ-Jersey City
Job ID 2023-1752
# of Openings 1
Category US Commercial Business
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.