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Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Digital Channels & Connectivity, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Embark on a transformative journey with us as we revolutionize payment connectivity channels, redefining how bulk payments are processed using state-of-the-art File transmission and API solutions. Elevate client experiences with streamlined onboarding, digital enablement, and robust support. Our advanced, secure connectivity scales effortlessly, processing payments in industry-supported formats. Together, we will build not just a product, but a platform that revolutionizes the way developers interact with JP Morgan Payments technologies, fostering innovation and further driving our growth in the digital economy.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

• Considers and plans for upstream and downstream implications of new product features on the overall product experience

• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

• Writes the requirements, epics, and user stories to support product development

• Develop and maintain a clear product strategy for file transmission connectivity, payment processing and reporting, including defining the target market, understanding customer needs, and identifying opportunities for product growth and differentiation

• Deliver tactical and strategic solutions to enhance clients' ability to utilize the file transmission channels in the most secure and commercially viable

• Work across global regions, line of business boundaries, and diverse Product areas to form partnerships and drive the construction of robust client-facing features

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area

• Proficient knowledge of the product development life cycle

• Experience in product life cycle activities including discovery and requirements definition

• Developing knowledge of data analytics and data literacy

• Experience or equivalent expertise delivering products, projects, or technology applications, utilizing skills and knowledge of secure file transmissions over internet and managed networks, product development life cycle, technical design, and data analytics

• Exceptional leadership skills to drive change within organizations, manage stakeholders across multiple functions, lead cross-functional teams and drive products from conception to launch

• Excellent communication skills, capable of conveying complex concepts clearly and persuasively across different audiences

• Knowledge of cash management, particularly global transaction initiation across various pay methods, file formats, clearing systems and treasury application

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary

Palo Alto,CA $99,750.00 - $150,000.00 / year; Jersey City,NJ $99,750.00 - $150,000.00 / year