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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This high impact individual contributor role is responsible for developing new products (platforms) or making changes to existing products (platforms) to meet Public Sector market and customer solutions’ requirements. This position will partner closely with Public Sector and Enterprise Product Management Leaders and communicate effectively with Director and VP-level leaders. This role will collaborate closely with members of the Product, Technology, Sales, and Operations organizations to achieve results. This individual will successfully introduce solutions to market that generate profitable revenue through new product lines and platforms, capital efficiencies through technology advances, and operational efficiencies through process improvements and automation. This role will also be responsible for realizing an ideal end-to-end customer journey and will identify and lead efforts to address areas of greatest opportunity to improve the customer experience. This position requires strong project management skills, political and financial acumen, excellent ability to collaborate and influence cross-functionally, a strong bias for action with sense of urgency, and a passion for delivering a differentiated customer experience.

The Main Responsibilities

• Partners with and holds the Product Manager accountable for defining new products and completing the necessary steps towards an approved business case with a sense of urgency

• Supports Product Management in business case development to evaluate product concepts and secure funding approval

• Responsible for the successful development and management of Product Platform Lifecycle Process Projects for Public Sector Markets including Introduction Growth Maturity Decline and Retirement phases

• Defines Key Performance Metrics for each capability to ensure proper business prioritization and to measure the success of implementation using a data driven approach

• Facilitates defining and documenting the target customer experience

• Uses voice of the customer feedback for continuous improvement

• Assesses and adjusts product deployment schedule and priority to maximize revenue improve margins and align with corporate strategic direction

• Develop project plans and maintains prioritized backlog of features

• Partners with Development teams to drive toward planned dates

• Participate and contribute to Planning Cycle reviews and various Agile ceremonies

• Work with Quality Leads to identify Business test cases

• Confirm Done work in review

• Understands and executes within the broader organizational framework

• Spearheads crossfunctional teams to achieve results

• Effectively influences and delegates to achieve objectives

• Identifies and develops key partner and vendor relationships

• Partner with Product Management to assess the product portfolio financial health

• Develops resolutions to complex problems that require frequent use of creativity

• Uses judgment within broadly defined policies and practices

• Performs in an internal expert role

• Communicate both written and orally skillfully and appropriately with stakeholders and executives

What We Look For in a Candidate

• Bachelors degree or equivalent education and relevant experience

• 5+ years of experience as a Product Development Manager in telecommunications or technology platforms and services provider

• Experience with software and platform development

• Experience with Scrum Agile Project Management methodology

• Experience with Project Management Institute PMI Project Management Professional PMP or Portfolio Program and Project Offices P3O methodology

• Experience with Atlassian JIRA toolsets

• Agile or project management certification

• Obsessed with creating an outstanding customer experience

• Demonstrates experience with agile development and lean practices

• Highly organized Project Management expertise

• Ability to manage complex issues end-to-end

• Excellent written and verbal communications skills with strong copywriting and design skills

• Exhibits a growth mindset an ability to take risks question norms unlearn old habits and to not take oneself too seriously

• Proven experience managing conflicting priorities

• Demonstrates bravery to effect change and challenge the status quo

• Takes initiative to develop new strategies and elicit creative solutions from project stakeholders

• Works well independently and with a distributed responsibility team

• Great at building and maintaining relationships across various organizations

• Strong within cross organizational teams using exceptional problem solving skills

• Adept at using all Microsoft Office products and collaboration tools

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$111480 - $148630 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$117340 - $156450 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$123210 - $164280 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$129080 - $172100 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 333812

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

111480

Salary Max :

172100

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.