Job Information
ThermoFisher Scientific Head of Supply Chain & Commercial Operations - Indonesia in Jakarta, Indonesia
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Position Summary:
This is an exciting position that offers the chance to contribute to the expansion of Thermo Fisher Scientific Indonesia, a rapidly growing market. The Head of Supply Chain & Commercial Operations will be responsible for all supply chain and customer service operations in the country. They will develop and implement a strategy to support local customer transactions, order management and fulfillment, and shipments across all product segments and categories.
This candidate will be responsible for overseeing all aspects of the operations, requiring a well-rounded individual with diverse experience who can collaborate effectively across various departments. They will work closely with leadership in commercial, finance, legal, and regulatory to understand the country's GTM strategy, regulations, market trends, and customer needs, and support the business growth ambition. Preferred qualifications include project management skills and experience in areas like warehouse setup, ERP systems implementation, and process development for importation, quote to cash, procure to pay, etc.
As the primary operations lead in Indonesia, and a member of the Indonesia leadership team, a strong sense of personal accountability, intensity, and drive is required, whether it is solving day to day issues, developing the team and its capabilities, or driving a strong culture of compliance.
Your key responsibilities (including but not limited to):
Partner with Local Commercial, Finance, Legal, Regulatory teams, and Regional/Global Supply Chain and Customer service teams to build out the appropriate supply chain and customer service infrastructure, people and processes to support Indonesia GTM strategy and business aspiration,
Develop, deploy, and manage the entire Quote to Cash & Procure to Pay processes for Indonesia, from handling customer inquiries, processing sales orders to delivering final shipments, including all operational tasks and communication with customers and internal teams, ensuring consistent customer experience
Develop and implement a comprehensive Indonesia logistics and warehousing strategy for both the short and long term. This includes identifying, onboarding, and managing local 3PL warehouses and freight forwarders, covering activities such as product importation, local inventory storage and handling, and domestic delivery
Partner with legal, regulatory, commercial, trade compliance, freight forwarders, and Indonesia local customs to implement compliant customs clearance processes
Identify the necessary workforce and capabilities to support the GTM strategy, establishing and developing a team with functionalities such as Customer Service, Planning, Procurement, Logistics, Distribution, and Trade Compliance.
Cost & Business Annual Planning, accountability for OpEx, Freight & Duties, Headcount costs plan vs. actuals accountabilities, optimizing within budget
Effectively build out full customer order backlog management process, ensuring timely customer feedback, processing, and delivery of customer orders from order booking through final delivery, complaints
Collaborate with sales team to understand local inventory requirements, implement local S&OP and planning procedures that enable us to efficiently fulfil customer demand, while balancing demand, supply, inventory, and warehouse capacity.
Responsible for prudent inventory management – DOS, Net $, E&O, scrapping & obsolescence
Foster PPI adoption and lead efforts to streamline and digitize processes in areas such as quote to cash, procure to pay, and logistics. Ensure consistent practices, systems, and metrics across different divisions and functions.
Compliance (statutory, regulatory, business specific) in everything that we do in E2E Supply Chain
Champion Quality, Safety, EHS, Cybersecurity across the organization
Implement, track, report, and improve upon key performance metrics- Customer Allegiance Score, CRD Past Due, On Time In Full and On Time to Promise, Inventory Fill Rates, Working Capital, DOS, E&O, Logistics & Warehousing Cost and productivity
Qualifications:
10-15+ years of Supply Chain related experience, across multiple functionalities
5+ years of experience leading cross functional teams
Proficiency in both English, and Bahasa Indonesia
High level of familiarity with Indonesian Import / Customs requirements and processes, as well as product specific regulations
BA/BS degree in Supply Chain Management, or Business Administration preferred. Other similar majors may be considered in conjunction with relevant on the job experience
APICS; CFPIM, CSCP, PMP Qualifications are a plus
Experience in Life Sciences, Bio-tech, or Pharmaceutical Industry, dealing with medical devices, cold chain, dangerous goods
Experience in Q2C & P2P Deployment & Optimization
Experience in successfully managing both Demand & Supply Planning processes within S&OP framework
Demonstrated ability to effectively source & manage 3PL providers within budget
System/IT savvy, experience working with SAP is a must, preferably S4/Hana
ERP Deployment Experience highly preferred
Other skills and abilities
Able to analyze and comprehend the overall situation, develop & implement strategies over multiple time horizons
Effective communication, and adept at interpersonal skills
Strong Analytical, storytelling, and influencing skills
Capable of working in a decisive manner under high levels of ambiguity
High energy and the ability to thrive in a fast-paced environment
Comfortable working in and solving problems within a matrixed organization
Ability to work in a multi-cultural environment, at times across time zones
Benefits:
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation! Benefits: nd performance-based bonus
Comprehensive benefits package including health insurance, retirement savings plan, and paid time off.
Opportunities for professional development and career advancement
Dynamic and inclusive culture with a focus on partnership and innovation
Join our team at Thermo Fisher Scientific Indonesia, and help enable our customers to make the world healthier, cleaner, and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.