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Bank of America Sr. Analyst-Non Trading Support in Jacksonville, Florida

Sr. Analyst-Non Trading Support

Jacksonville, Florida

Job Description:

Position Summary

Candidate Position opened for Level 2 Technical Support. Candidate will have working knowledge and provide level 2 support for Bank of America desktop hardware and software applications. Must possess thorough knowledge of our supported Enterprise desktop / laptop BAND platform, Associate should have strong organizational skills and knowledge of our core applications, MS Office, Outlook and Adobe Acrobat products, Associate candidate should have strong troubleshooting skills, hardware and software issues, be able to install and identify issues with local and network printers, 3rd party peripherals (Camera, Wireless Devices and Mobility interface and integration), Basic knowledge of application installation and configuration Mainframe Emulators (QWS app) Remote PC, One Time Password, and Citrix. Associate on daily operations is to provide level 2 support for end user client base.• Ability to troubleshoot and test issues, investigate client errors with Windows10, Office 2013, IE11 and other core windows and application .• Elevated Support skillset for addressing top producing 500 Financial Advisors and Band 2 and 3 VIP clients within Bank of America. Candidate should have ability to work his management on high profile Manager escalations handled through newly refined ticketing queue. Candidate should be flexible and have ability to work multiple issues, Experience with ITSM, SM Tools and Bank technology support tools

Required Skills

"Escalated client support for all aspects of Finance Center, enterprise desktop BAND image, all Core applications, Remote PC, One Time Password, and Citrix.

• Provide client support during service changes to ensure no client impact post change windows.

• Project support and testing for Windows10, Office 2013, IE11 and other core service offerings.

• Elevated Support top producing 500 Financial Advisors along with VIP.

• Knowledge ot Remote Support tools and Technology

• Ability to add/del mobility account on fly through matters most to help eliminate pass through tickets.

• Manger escalations handled through newly refined ticketing queue.

· Provide feedback and recommendations to management for service level and environment optimization"

Job Band:

H6

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Position Summary

Candidate Position opened for Level 2 Technical Support. Candidate will have working knowledge and provide level 2 support for Bank of America desktop hardware and software applications. Must possess thorough knowledge of our supported Enterprise desktop / laptop BAND platform, Associate should have strong organizational skills and knowledge of our core applications, MS Office, Outlook and Adobe Acrobat products, Associate candidate should have strong troubleshooting skills, hardware and software issues, be able to install and identify issues with local and network printers, 3rd party peripherals (Camera, Wireless Devices and Mobility interface and integration), Basic knowledge of application installation and configuration Mainframe Emulators (QWS app) Remote PC, One Time Password, and Citrix. Associate on daily operations is to provide level 2 support for end user client base.• Ability to troubleshoot and test issues, investigate client errors with Windows10, Office 2013, IE11 and other core windows and application .• Elevated Support skillset for addressing top producing 500 Financial Advisors and Band 2 and 3 VIP clients within Bank of America. Candidate should have ability to work his management on high profile Manager escalations handled through newly refined ticketing queue. Candidate should be flexible and have ability to work multiple issues, Experience with ITSM, SM Tools and Bank technology support tools

Required Skills

"Escalated client support for all aspects of Finance Center, enterprise desktop BAND image, all Core applications, Remote PC, One Time Password, and Citrix.

• Provide client support during service changes to ensure no client impact post change windows.

• Project support and testing for Windows10, Office 2013, IE11 and other core service offerings.

• Elevated Support top producing 500 Financial Advisors along with VIP.

• Knowledge ot Remote Support tools and Technology

• Ability to add/del mobility account on fly through matters most to help eliminate pass through tickets.

• Manger escalations handled through newly refined ticketing queue.

· Provide feedback and recommendations to management for service level and environment optimization"

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-21045783

Band: H6

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Cicely Washington

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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