Campus Pride Jobs

Nature of Work: The Coordinator Residence Life, under the direction of an Assistant Director or above, assists in the design, development and implementation of departmental processes and/or programs. Recommends policies and procedures to ensure effective coordination of departmental programs.

Typical Responsibilities: Coordinate the implementation and administration of departmental processes and/or programs. Serve as a hearing administrator for residence life conduct. Supervise programming and community development. Mediate conflict and responds to crisis situations. Advise and counsel residents. Work collaboratively with university staff to ensure program's success. Assist in the preparation and delivery of workshops and training programs. May interpret departmental policies for area of responsibility. During declared campus emergencies, this position may be required to perform specific job related duties at a designated off campus location or place of residence.

Required Qualifications: This position requires either (a) Masters degree from an acceptable accredited institution in a directly related area of specialization; (b) Bachelors degree from an acceptable accredited institution in a directly related area of specialization and two years of experience directly related to the job functions; or (c ) 6 years of direct experience.

The Quality Assurance Coordinator, under the direction of the Assistant Director of Facilities Management or above, plays an integral role in the design, development, implementation, and interpretation of departmental processes and/or programs with regards to Quality Control and Customer Service. This position will act as the student and family liaison for the Housing and Residence Life Facilities group, requiring strong customer service skills and the ability to work with Departments outside of Housing and Residence Life. As such, the position must act with a sense of responsibility and urgency. The Quality Assurance Coordinator will monitor processes with regards to the computerized maintenance management system (currently Brightly)including work order submission, prioritization, review, closure, and identifying Key Performance Indicators (KPIs). The Quality Assurance Coordinator will also develop a process for, and perform regularly, work order auditing in residential spaces, buildings, and Housing and Residence Life exterior spaces to ensure proper completion of work. The Coordinator will develop and implement process improvement protocol as necessary with the Assistant Director of Facilities Management or above.

The Quality Assurance Coordinator will act as the Quality Control Coordinator and Customer Service Representative for Housing and Residence Life Facilities and will be responsible for the following:

• Primary point of contact for all Housing and Residence Life Facilities concerns.
• Manages and provides support for the functional use of the computerized maintenance management system (Brightly) within the Housing and Residence Life Department.
• Provides reports and analyses for users as needed.
• Creates training to facilitate correct usage among staff members within the computerized maintenance management system (Brightly).
• Ensures all work requests, including Preventative Maintenance requests, are regularly monitored and reviewed.
• Will complete final closure on all work requests reviewing for noted work completed, noted labor hours, noted part usage, and appropriate actions taken.
• Establish and track KPIs as established with the Assistant Director and Associate Director of Facilities Management and the Senior Director of Housing and Residence Life.
• Establishes Quality Control guidelines and develops procedures for an effective Quality Control program within Housing and Residence Life Facilities. This will include a working relationship with all Housing and Residence Life staff members.
• The Quality Control Coordinator will develop wri ten standard operating procedures for all areas of responsibility.
• Conducts and/or participates in training and development for Housing and Residence Life Facilities staff and/or residents when requested by Superintendents or the Assistant and/or Associate Director of Facilities Management.
• Stay attuned to the existing issues within the Housing Facilities that affect customer service and perception, as well as longevity.
• Present options for improvement to the Assistant Director of Facilities Management or above.
• Engages with 3rd party vendors to provide necessary services outside of the Housing and Residence Life Facilities sphere of ability.

Departmental Requirements:

• Previous experience in University Housing and/or Facilities is preferred.
• Must possess independent decision making and professional judgment, as well as a sense of urgency with regards to Customer Service matters.
• Must possess strong organizational and communication skills.
• Ability to apply professionalism, understanding, and sensitivity to all customer service interactions.
• Off campus travel may be required.
• May be required to respond to emergency calls at all times (evenings and weekends).
• Must be able to physically ascend stairways to gain access to all areas of the facility.
• Ability to understand University rules, regulations, policies and procedures.
• Ability to communicate information effectively in English, both verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to perform tasks requiring bending, stooping, kneeling and walking significant distances between and within buildings on campus.
• Ability to push, lift, or move loads of at least 35 pounds (trash, cleaning carts, buffers, scrubbers, cleaning supplies).
• Ability to carry, erect, climb and maneuver on ladders and/or scaffolds.
• Ability to perform duties within extreme temperature ranges between interior and exterior of the buildings.
• Visual ability, corrected, to see dangerous situations in the work area (such as wet floors) in order to redirect people to avoid injuries.

Department

Housing and Residence Life, Facilities Management

Compensation

Negotiable

Equal Opportunity

In 2020, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion.

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

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