Job Information
City of Jacksonville Info Tech Analyst - Senior Network Engineer in Jacksonville, Florida
Info Tech Analyst - Senior Network Engineer
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Info Tech Analyst - Senior Network Engineer
Location
Jacksonville, FL
Job Type
Appointed Employee
Job Number
2025-06292
Department
TECHNOLOGY SOLUTIONS
Opening Date
11/22/2024
Closing Date
Continuous
Description
Benefits
Questions
Job Description
Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!
The Technology Solutions Department is actively seeking a Info Tech Analyst - Senior Network Engineer.
Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.
This position reports to the Network and Telecom Infrastructure Manager and serves as a staff senior networking engineer. This is professional work which involves engineering, design, configuration, monitoring, and maintaining all aspects of the City of Jacksonville's WAN, LAN and MAN network and VoIP infrastructure and devices. Equipment manufacturers will be varied; however, Cisco is primarily utilized. Equipment types such as switches, routers, VoIP handsets, unified collaboration applications, contact center applications, voice gateways, and WI- FI/Wireless Access Points are utilized. The position oversees and leads projects including design, re-design, installation, implementation and configuration of networking devices and infrastructure for security and functionality. Must have a working knowledge of the Network Open Systems Model (OSI) and how it is designed to function within the network and applications. Holistic understanding of Datacenter Operations to interact with & manage carriers to implement new projects or commission new sites. Team Lead for escalated tickets, new and upgrade projects working with staff, customers, and vendors. Primary responsibilities shall include the following:
Examples of Work
Participates in long-range enterprise technical planning by providing consultative direction, recommendations, and authoritative engineering judgment in the decision-making process for future efforts.
Partners closely with Enterprise Architects to assist with the design of infrastructure solutions to meet business requirements.
Administers and maintains on premise Cisco Unified Collaboration applications and equipment such as Cisco Unified Communication Mgr., Cisco Unity Connections, Cisco Contact Center Express, and Voice Gateways.
Designs enterprise collaboration architectures using protocols such as SIP, H323, ISDN, MGCP.
Designs enterprise network routing architectures using protocols such as OSPF, EIGRP, BGP, and static routes.
Optimizes management for large amounts of users and QOS design for VoIP implementation over LAN/WAN.
Troubleshoots complex multi-vendor Network and VoIP issues in the LAN, MAN and WAN environments.
Updates and/or creates documentation of existing, new, and proposed infrastructure architecture and configurations.
Ensures business continuity of data transport systems.
Provides guidance and work leadership to less experienced/non-senior infrastructure team members and may have team lead or supervisory responsibility; may serve as a technical team or task lead.
Oversees and performs hardware and software installations, upgrades and maintenance of network and voice infrastructure and components as directed, primarily in the area of Cisco IOS devices, and collaboration applications.
Deal with ambiguity and make decisions with limited information.
Exercises creativity and imagination in approaching assignments.
Demonstrates ability to quickly grasp new ideas and concepts.
Maintains proactive awareness of new technologies and trends within the field of networking and evaluates the appropriateness of this technology for COJ.
Document and update the City of Jacksonville’s Enterprise Network, utilizing applications such as: Visio, Solarwinds, AutoCAD, etc.
Serve as escalation point of contact for the Network and Voice teams.
Provides Network tier 2/3 support to ITD groups and customers.
Assists Enterprise Architects, Network and Voice Team as needed.
Uses a network protocol analyzer efficiently (i.e. Observer, Wire Shark, etc.) to troubleshoot and gather network statistics.
Uses network monitoring tools efficiently (i.e. CiscoWorks, Solarwinds, ACS, Cisco Prime, PathSolutions, etc.).
Provides training as required.
Operates personal computer to include Microsoft Office products and other standard applications.
Demonstrates proficiency in the City of Jacksonville’s competencies.
Adheres to the ITD Change Management process for updates, maintenance, and support.
After hours updates, maintenance, and support and or on call work may be required.
Performs other duties and/or work as required.
Open Requirements/Supplemental Information
Position Requirements:
Eight years of education and/or experience in enterprise network systems.
The individual must be proficient in MS Visio, Excel, and Word.
Preferred
Bachelor’s Degree from an accredited institution is preferred.
VoIP technologies in a mid to large sized environment preferred.
Licensing/Certification/Registration:
A valid driver's license is required prior to appointment and must be maintained during employment in this class.
Must qualify for prior to appointment, obtain and maintain during employment a City of Jacksonville Public Driver Certification.
CCNP Routing and Switching, CCNP Collaboration or higher is preferred.
Other Requirements:
- Depending upon assignment, may be required to obtain specialized certifications. Must pass the Criminal Justice Information Services (CJIS) background screening performed by the Jacksonville Sherriff’s Office prior to appointment. Within 30 days of appointment date to classification, acquire and maintain the appropriate level of Criminal Justice Information Systems (CJIS) certification which corresponds to the job responsibilities. The level will be determined by current CJIS guidelines and may change periodically. Certification is obtained by successfully completing a web-based training course and test which covers physical security, incident response, the protection of information and other IT specific security threats, vulnerabilities, and risks.
Interpersonal Skills:
Must be able to lead, direct others, and serve as team lead on projects.
Must have strong customer service dedication; soft skills to interact with both internal and external customers.
Must be process oriented; able to define, adopt, and follow repeatable processes for deployment and quality assurance.
Must be able to provide training on updated processes, procedures, or related items including technical skills.
Must be able to work well in a team environment involving both technical and non-technical resources; must have a team-first approach.
Must have a disciplined work ethic; be self-motivated and reliable.
Must be able to work independently or with little guidance, learn new technology processes and approaches used in service delivery.
Excellent written and verbal communication skills required.
A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based.
REQUIRED DOCUMENTS: The below documents are required with your application.
Resume
College Transcript - When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred.
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Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.
If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.
If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:
Florida Department of Veterans Affairs
Attention: Veterans’ Preference Coordinator
11351 Ulmerton Road, Suite 311-K
Largo, FL 33778-1630
Email: VeteransPreference@fdva.state.fl.us
The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.
www.coj.net/benefits
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?
Yes
No
02
Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?
Yes
No
03
This position is located in an office and is not a remote location.
I have read and understand the above statement.
04
A bachelors' degree or higher from an accredited college or university is preferred. If yes, you MUST attach your college transcript to your application.
Yes
No
05
If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.
06
Do you have eight (8) years of education and/or experience in enterprise network systems?
I have 8 years or more.
I have 4 years or more, but less than 8 years.
I have less than 4 years.
None of the above.
07
Provide a detailed description (at least 3-4 complete sentences) of your experience.
08
Indicate the organization(s) you worked for where you gained this experience.
09
Are you proficient in MS Visio, Excel, and Word?
I am proficient with all three of the listed applications.
I am proficient with one or two of the listed applications.
None of the above.
10
VoIP technologies in a mid to large sized environment preferred. Do you have this experience?
Yes
No
11
Provide a detailed description (at least 3-4 complete sentences) of your experience.
12
Indicate the organization(s) you worked for where you gained this experience.
13
Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess.
FL Class A Commercial Driver License (CDL)
FL Class B Commercial Driver License (CDL)
FL Class C Commercial Driver License (CDL)
FL Class E Driver License
GA Standard Driver's License
GA Class A Commercial Driver's License (CDL)
GA Class B Commercial Driver's License (CDL)
GA Class C Commercial Driver's License (CDL)
License from another State.
Learner Permit
My license is currently invalid.
I do not possess any type of Driver's License.
14
If you have a State of FL license, does your license currently have one or more of these restrictions?
C or 1 - Business Purpose Only
D or H - Employment Purposes
P or 2 – Probation Interlock Device
S or I – Other Restriction
Two or more of these restrictions.
I have an out of state license.
None of the above.
15
Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?
Yes
No
16
Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?
Yes
No
17
Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?
Yes
No
18
I consent to the City of Jacksonville using the driver's license information I have provided to access a driver's license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.
Yes, the City of Jacksonville has my consent to check my driver's license.
No, I do not wish to give consent to the City of Jacksonville to check my driver's license.
I do not possess a valid driver's license.
19
Provide your full Driver's License or Identification number. For out of state license, please include the state. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.
20
CCNP Routing and Switching, CCNP Collaboration or higher is preferred. Do you possess such certification?
CCNP Routing and Switching.
CCNP Collaboration or higher.
None of the above.
21
Depending upon assignment, may be required to obtain specialized certifications. Must pass the Criminal Justice Information Services (CJIS) background screening performed by the Jacksonville Sherriff's Office prior to appointment. Within 30 days of appointment date to classification, acquire and maintain the appropriate level of Criminal Justice Information Systems (CJIS) certification which corresponds to the job responsibilities. The level will be determined by current CJIS guidelines and may change periodically. Certification is obtained by successfully completing a web-based training course and test which covers physical security, incident response, the protection of information and other IT specific security threats, vulnerabilities, and risks.
I have read the above statement and understand what is required.
22
If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference
Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.
No, I am not claiming veterans preference and this does not apply to me.
23
Resume is required. If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.
I have read the above statement and understand what is required.
Required Question
Agency
City of Jacksonville
Address
117 W. Duval St. Suite 100 Jacksonville, Florida, 32202
Website
http://www.coj.net/departments/employee-services.aspx
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