Job Information
Volt Management Corp. Desktop Field Services Specialist 418667 in Jackson, Mississippi
This is a Job Description for a Desktop Field Services Specialist in Jackson, Mississippi
Summary: As a member of the IT End User Technology Team the Help Desk Support Specialist responds to inquiries and requests for assistance with the organization's computer systems and applications and identifies, analyzes, troubleshoots these issues; and resolves them with the aim of eliminating recurrences and reducing calls to the help desk. We are looking for someone who is motivated to grow in their career, extremely reliable with excellent communication and troubleshooting skills.
Duties & Responsibilities:
Coordinates, diagnoses, and troubleshoots incoming employee calls with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides incident status updates to management and end-users within the ticketing system (Remedy Force). Supports and maintains effective relationships with users. Network / local Printer, scanner and other peripheral installation, configuration, and troubleshooting. Desktop imaging and deployment. Upgrade workstations to Windows 10 & Windows 11. Ticketing system documentation and knowledge base article creation. Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.
Requirements
and Qualifications[]{#Hlk142289191}[]{#Hlk142304825}
: Will Be Provided By Employer
Equal Opportunity/Affirmative Action Employer.