Job Information
Cox Enterprises Customer Care Specialist II - Remote in Jackson, Mississippi
This Position is for a Customer Care Specialist II (Mobility Fleet Operations) with a remote work location in Jackson, MS.
Description
A great customer experience can turn a challenging situation into a positive one, especially when it comes to helping people get back on the road.
Hiring a Customer Care Specialist II to join the team at Cox Automotive's Mobility Fleet Operations. In this role, you'll be at the forefront of delivering top-tier service, helping us meet and exceed customer expectations every day.
What You'll Do
You'll be the voice that answers someone's call for help from the road, among other responsibilities. Here's what that'll look like:
Fielding a high volume of inbound calls.
Providing excellent customer service for all inbound and outbound calls.
Originating all new transactions (via inbound and outbound calls) regarding preventative maintenance, as well as immediate and scheduled service and repairs.
Assigning service requests to the respective market for dispatching.
Coordinating towing of customer units when necessary.
Scheduling outside vendors when an emergency breakdown is called in.
Continuously developing and improving company capabilities around dispatching.
Who You Are
You like helping people solve problems and making their day a little brighter. Here's what else you bring to the table:
High school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a high school diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field.
An understanding of the Microsoft Office Suite.
The ability to work independently and collaboratively within a team environment.
The ability to multi-task and meet tight deadlines.
Excellent problem-solving skills.
A valid driver's license.
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, is a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.