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Cactus Petes Hotel and Casino Resort Casino Services Representative in Jackpot, Nevada

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2196257

To provide outstanding guest service, both internal and external.\ - Safeguard company funds while maintaining accurate accountability of funds and to promote the facilities, services, programs, and events of the Cactus Petes properties.\ - Adhere to established department and property policies and procedures regarding guest service standards.\ - This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty.\ - Must maintain the strictest confidence of any and all confidential information disclosed by any Cactus Petes entity or by a guest of Cactus Petes Casinos.\ - Redeem coins, tickets, chips and cash guest checks.\ - Maintain and assure the proper handling and routing of all paperwork.\ - Assist guests in completing mychoice - Enter membership information into computer.\ - Perform data entry for current events into event codes. .\ - Issue replacements cards for guests.

- Assist in Marketing promotions and player events involving the promotions department and mychoice.\ - Assist members with point redemption for cash back and if available, various merchandise.\ - Support back office, Casino Services Manager, Executive Hosts and Marketing Department.\ - Resolve any guest problem or perceived inconvenience both positive and negative in nature.\ - Assist in meeting arriving bus groups.\ - Act as Sales Representative and central information center for the property, usually being the first contact by guests.\ - Conduct paging in Casino when requested. - Provide complimentaries when play warrants.\ - Be familiar with the safe handling of cleaning product, equipment, and supplies.\ - Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.

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