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IT Field Services Technician II

About Cornell Information Technology (CIT)

Cornell University, unique among peers, is the federal land-grant institution of New York State, a private endowed university, and a member of the Ivy League. Information technologies (IT) is a strategic enabler for many functions at Cornell. Staff working in IT are found in most colleges and units across Cornell. We are comprised of many organizations, but we work as one. By being where Cornell faculty, staff, and students are, we are better able to offer support-whether needed at your desktop or to solve a major business, academic or research objective-to everyone at Cornell. Check out this link to find out more about IT@Cornell.

About CIT Network Services, Field Services

Cornell Information Technologies (CIT) Network Services organization provides cutting-edge technology services and solutions that enable the Cornell community to achieve its academic, research, and administrative goals. Our highly skilled and experienced team is committed to delivering technology solutions that are both standards-based and process-oriented, as well as agile and adaptive. We understand the importance of adhering to best practices and industry standards to ensure our services' reliability, security, and scalability. At the same time, we recognize the need to be flexible and adaptive in a rapidly changing technological landscape. We continually strive to provide exceptional customer service and support and work closely with our partners across campus to foster a culture of innovation and excellence. Our team is adept at collaborating with stakeholders across the university to understand their unique needs and requirements and to develop solutions that meet their specific goals.

The Opportunity

Are you passionate about technology and skilled in delivering hands-on IT solutions? Do you thrive in dynamic environments, solving problems on the go while working independently? Cornell University is seeking a dedicated IT Field Services Technician II to join our team. In this role, you'll play a critical part in ensuring our campus's data, wireless, and voice network infrastructure runs smoothly. You'll work directly in the field, collaborating with local IT staff, customers, and Network Services engineering teams to maintain and enhance our communications infrastructure.

Key Responsibilities

Field Work:

• Execute IT service orders for data network and voice infrastructure, including moves, adds, changes, and repairs.
• Install, configure, and troubleshoot network and voice electronics such as ethernet switches, wireless access points, and emergency phones.
• Pull, splice, and terminate copper and fiber optic cabling, ensuring compliance with CIT and industry standards.
• Assist in deploying new network and voice infrastructure for various projects, adhering to CIT-engineered designs.
• Maintain and update online documentation of the physical communications plant.
• Work independently, making responsible decisions and troubleshooting issues on-site.

Administrative:

• Complete and submit detailed service orders, including time tracking, materials used, and problem resolution.
• Update cable management and time tracking systems upon job completion.
• Report equipment issues, inventory shortages, and quality concerns to the Field Services Supervisor.

Training:

• Continuously enhance your technical skills through on-the-job training and formal courses.
• Develop a personalized training plan with your supervisor to ensure ongoing professional growth.
• Engage proactively in training opportunities to stay current with emerging technologies and best practices.

Other Responsibilities:

• Participate in special projects and other duties as assigned.
• Complete university-required compliance trainings.

If you are ready to take your career to the next level and join a team that values innovation, excellence, and collaboration, we encourage you to apply with your resume and cover letter.

Work is performed daily at multiple campus locations - indoor and outdoor worksites - including construction areas, confined spaces, mechanical rooms, maintenance holes, and rooftops. Therefore, appropriate safety gear must be worn when required.

Must maintain valid NYS driver's license (will be required to drive university vehicle for work purposes).

The position requires rotational 24/7 on-call responsibilities throughout each calendar year.

What We Need

• Associate degree; up to one year or equivalent combination of education and experience.
• Experience installing, repairing, and maintaining wired data, wireless data, voice, and special-purpose network systems, including those based on copper twisted pair and fiber-optic plants.
• A basic understanding of telecommunications, data networking, and structured wiring is required.
• Familiarity with different categories of cabling components, e.g., CAT5 / CAT 6 and fiber-optics.
• Ability to read and comprehend engineering documents and then execute plans in the field.
• Strong interpersonal and organizational skills with an ability to remain focused in a fast-paced, team-based, demanding, customer-driven environment.
• Must be able to work independently as well as collaboratively.
• Demonstrated problem-solving, reasoning, and analytic skills are a must.
• Must be able to fully and precisely work to specifications and standards that directly impact the operation and integrity of the university's services.
• Understand customer needs and deliver service that customers request.
• Ability to think through the tasks in each job assignment and prepare for efficient job completion.
• Proficient oral and written communication skills.
• The ability to obtain and convey technical information to people of varying levels of knowledge and responsibility is essential.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• Experience working in Higher Education / R1 Research Universities.
• Experience with Aruba Networks wireless and wired switching platforms.
• Familiarity with Pinnacle / PCR360 or similar cable management systems.
• Familiarity with Team Dynamix, or similar ticket-tracking systems.

Rewards and Benefits

• This position is based in Ithaca, New York, and is fully on-site.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

No visa sponsorship or relocation assistance is available for this position.

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.

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Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email atequity@cornell.edu.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

EEO Statement: Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly