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Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Responsibilities:

• Participate in service delivery, ensuring adherence to internal methodologies and quality standards.

• Identify required or recommended actions for customer systems based on best practices, delivery methodologies, and tools.

• Escalate customer issues to the Technical Account Manager when necessary.

• Provide recommendations related to technical competency areas.

• Propose enhancements to existing delivery methodologies and tools to accommodate new products or services.

• Contribute to the testing and validation of tools used for service delivery.

• Provide technical support to Technical Account Managers.

• Maintain close collaboration with the Database International community of Advanced Support Engineers (ASEs).

Profile:

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience preferred.

• Over 8 years of experience as an Oracle DBA in production systems, supporting critical environments.

• Oracle certifications are advantageous.

• Knowledge of cloud environments (any vendor) and Oracle Cloud Solutions is a plus.

• Experience with Oracle Engineered Systems.

• Experience with Oracle GoldenGate.

• Extensive experience with Oracle Database, specifically in the following areas:

• Troubleshooting

• Performance tuning

• High Availability: EXADATA, RAC, CRS, ASM, Dataguard

• Backup and recovery projects (RMAN and ZDLRA are a plus)

• Additional beneficial experience/knowledge includes:

• Migrations

• Operating systems administration (Oracle Enterprise Linux, Red Hat Linux, or any enterprise-level Unix/Linux distribution)

• Virtualization solutions (Oracle OVM, VMware, etc.)

• Security products

• Fluency in English and Turkish is required.

• Willingness to travel.

• Availability for on-call and out-of-hours support when needed.

Personal Competencies:

• Customer-centric approach

• Strong teamwork skills

• Self-motivated and resourceful

• Excellent verbal and written communication skills, effective at all levels and under pressure

• Proficient in presenting technical findings to customers, including high-level executives

• Strong presentation skills

• Ability to work independently and take the initiative

• Demonstrated ability to take ownership and responsibility

Career Level - IC4

Responsibilities

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer