Job Information
ManpowerGroup Support Engineer 2 in Irving, Texas
Job Title: Support Engineer 2
Location: Onsite, Las Colinas, Fargo, Charlotte, or Redmond WA
Duration: 18 Months contract
Pay Range: $31.49/hr. - $33.81/hr.
The primary role of a Support Engineer is to offer technical assistance to computer system users. A Support Engineer typically addresses client queries, resolves computer issues, and offers support either in person, over the phone, or remotely.
Top 3 Hard Skills Required + Years of Experience:
Minimum 3 years’ experience with one or more Big Data or Analytics Products and Services.
Minimum 3 years’ experience with Big Data technologies such as Hadoop, Spark, Hive, HBase, Kafka, and Azure HDInsight.
Minimum 3 years’ experience with Developer Experience: Python, Scala, R.
Job Responsibilities:
Provide exceptional customer support experience within Microsoft.
Take ownership of, troubleshoot, and resolve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
Identify cases requiring escalation, either technically or strategically.
Generate and manage incident management requests to product or engineering groups.
Contribute to case deflection initiatives, automation, and other digital self-help assets to enhance customer and engineer experiences.
Offer ramp activities, knowledge sharing, technical coaching, and mentoring.
Foster technical collaboration and engagement outside of CSS, involving Product Engineering teams, Services, Support, and Regions.
Lead or participate in community-building activities with peer delivery roles, potentially workload or specialty specific.
Required Skills:
Experience with one or more Big Data or Analytics Products and Services.
Proficiency in Big Data technologies such as Hadoop, Spark, Hive, HBase, Kafka, and Azure HDInsight.
Familiarity with Cloud Streaming technologies.
Knowledge of the Open-Source Ecosystem (Linux, Apache, etc.).
Developer Experience: Python, Scala, R.
Strong problem-solving skills including troubleshooting, problem analysis and resolution, and good judgment/decision-making ability.
Adaptability, flexibility, and the ability to perform effectively under pressure and tight deadlines.
Strong interpersonal and communication skills, both oral and written, with a track record of successful collaboration with internal and external groups.
Self-motivated and independent thinker capable of translating circumstances and understanding into actions that drive measurable business progress.
Ability to distill, prioritize, and act on feedback from various sources.
An ideal candidate would possess multiple years of experience in support engineering, troubleshooting, and excellent interpersonal and communication skills.
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.