Job Information
CVS Health Senior Manager, Central Fulfillment Pharmacy Operations in Irving, Texas
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
CVS Health is on a mission to transform healthcare. With a shared purpose to bring our heart to every moment of your health, we are building new ways to care for our communities, leveraging our brick-and-mortar footprint of 10,000 stores. At the heart of this strategy lies the privileged relationships between our colleagues and our customers. As we seek to simplify a complex healthcare system for the patients we serve, while providing meaningful work that differentiates us from other retail employers, empowering our people plays a critical role to business success.
Central Fulfillment & Pharmacy Process Innovation leader will lead a multi-unit operation to maintain the existing $300M+ value in inventory reduction while executing on the operational strategy to achieve additional value goals to achieve an end-state of $600M in value. This includes direct management oversight of Central Fill pharmacies and support of the Central Fill co-op in the Caremark Mail Order Facility. In addition, they will develop and execute strategies to drive cost reductions and efficiencies within the program, including owning a roadmap for process innovations to reduce shipping cost, labor cost, and expansion. This includes ensuring a positive experience for retail stores that are live on Central Fill by managing the field-facing relationship and managing a roadmap for process improvement for retail stores. This leader will track regulatory guidance for Central Fill and ensure pharmacy teams are set up for compliant operations, including development and execution of the licensure strategy. They will work regularly with various stakeholders including Regulatory, Logistics, Procurement, and Finance. This leader and their team will also support other retail process innovation projects as part of the Pharmacy Innovation and Engineering portfolio.
Primary Responsibilities:
Direct management oversight of Central Fill pharmacies and support of the Central Fill co-op in the Caremark Mail Order Facility
Develop and execute strategies to drive cost reductions and efficiencies within the program, including owning a roadmap for process innovations to reduce shipping cost, labor cost, and expansion to achieve $600M in inventory reduction value.
Create an optical culture of talent development. Provide guidance, direction and support to teams and departments to ensure smooth and optimal performance.
Responsible for the leadership development, succession planning and driving engagement programs for teams you oversee. Promoted a high-performance culture by clearly setting goals and expectations.
Manage the field-facing relationship and managing a roadmap for process improvement for retail stores.
Track regulatory guidance for Central Fill and ensure pharmacy teams are set up for compliant operations, including development and execution of the licensure strategy.
Work regularly with various stakeholders including Regulatory, Logistics, Procurement, and Finance; serve as the SME to the organization, including executive leadership.
Minimum Qualifications
8+ years’ experience in pharmacy management, with high volume experience preferred and/or demonstrated experience leading large, cross-functional teams in matrix environment
Must possess highly developed relationship-building skills to foster effective working relationships both within the Pharmacy Operations group, and across CVS Health (Logistics, Customer Insights, IT, Finance, Regulatory, and Field Management, among other internal partners)
8+ years’ experience proven track record of influencing others with and without authority
8+ years’ experience building high-performing, successful teams developing key talent. Demonstrated passion for bringing new leaders along and helping them realize their ability to impact the business.
8+ years’ experience actively taking on issues in a decisive manner, while keeping broader team dynamics in mind and empowering your leaders to obtain results through building behaviors.
8+ years’ experience leading under pressure, adapting to changing dynamics in real time, and finding solutions that satisfy multiple ‘customers’ of the business.
8+ years’ experience understanding and breaking down highly complex situations to deliver impactful solutions in real time.
8+ years’ experience effectively demonstrating excellent verbal and written communication skills, very strong interpersonal and presentation skills.
8+ years’ experience collaborating effectively across different business functions, different perspectives, and different styles of leadership.
Experience with process innovation, business case development, solution definition, process mapping, and new system development
Strong leadership skills, with the ability to prioritize and deliver on multiple concurrent initiatives that have significant business impact.
Experience in utilizing data to drive innovation; expertise in the development of operational metrics and reports to support an operation and broader continuous improvement efforts.
Outstanding strategic thinking and analytical skills. Demonstrated ability to vision the future state, test hypotheses, and synthesize facts and insights into concrete, actionable strategies and tactical plans.
RPh License in good standing
Travel- Ability, and willingness, to travel regularly, 25% of time, based on needs of the business.
Preferred Qualifications
Flexible and can manage and operate effectively through ambiguity.
Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization. Keen ability to distill complex ideas into simpler frameworks and illustrations.
Ability to understand complex projects with disparate value delivery modalities and prioritize them against each other.
Master's degree preferred.
Education
- Bachelor's Degree or Equivalent Experience
Pay Range
The typical pay range for this role is:
$75,400.00 - $199,144.80
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)
We anticipate the application window for this opening will close on: 12/17/2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.