Job Information
Insight Global Salesforce Administrator - INTL India in Irving, Texas
Job Description
Insight Global is looking for a Salesforce Administrator to join a global Chemical Manufacturing client of ours in their Hyderabad, India office. This Salesforce Administrator is responsible for managing Salesforce platform (configuration, testing, maintenance, user inquiries management, SOX audit compliance). The scope for this role covers business requirements gathering, solution design, data migration, system testing, system documentation, product implementation, training, and end user support. In this role, Salesforce Administrator will partner with various functions across the organization and the Salesforce IT team to ensure steady-state support is in place to support commercial/business operations.
Main Responsibilities:
Daily administration and support of Salesforce users including data quality maintenance, troubleshooting support and implementation of enhanced functionalities.
Coordinate and perform system upgrades and product releases to ensure long-term platform sustainability.
Perform system configuration activities that include but not limited to approvals/flows, system errors, assignment/validation rules, sandbox configuration, data management, tickets resolution, etc.
Continuously strive to bring new solutions and tweaks to existing features to improve productivity and support work take-out initiatives within Sales Cloud/ Service Cloud/CPQ.
Work with external vendors, third party providers and developers as part of product support functions.
Create and maintain process and system-related documentation. Provide trainings to business stakeholders on Sales Cloud/CPQ/Service Cloud functionalities.
Partner with business and Information Technology (IT) teams to prioritize project implementations, ensuring timelines, communication and requirements are met effectively.
Support with projects pipeline management and ad-hoc reporting to deliver metrics on commercial performance to help identify key areas for improvement opportunities.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
Certified Salesforce admin
3-4 years of Salesforce administration experience
Experience with Salesforce Flows
Experience in Pricing, Opportunity/Pipeline, and Service Processes within Salesforce
Experience with Salesforce access management and object management
Salesforce CPQ experience
Salesforce service cloud and sales cloud experience
Demonstrated ability to support Salesforce end users with user management and issue resolution Additional Salesforce Certifications
Salesforce Development experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.