Job Information
Insight Global Program Manager (Vendor Management) in Irving, Texas
Job Description
The Quality Assurance Program Manager will lead the development and maintenance of a robust quality assurance program for delivery partners providing customer support services. This role is pivotal in ensuring the highest standards of quality, efficiency, and compliance across our vendor ecosystem.
Responsibilities:
Quality Assurance Program Development:
Create, implement, and oversee a comprehensive quality assurance program specifically tailored to vendor-provided customer support for enterprise customers.
Establish clear standards, processes, and metrics to evaluate vendor performance and adherence to quality protocols.
Vendor Relationship Management:
Collaborate closely with vendor management teams to define quality requirements and expectations.
Conduct regular assessments and audits to verify compliance with quality standards.
Process Improvement:
Continuously enhance quality processes, streamline workflows, and optimize efficiency.
Implement best practices to drive quality improvements.
Effective Communication:
Provide regular updates to senior leadership on program status, risks, and improvements.
Clearly communicate quality requirements to vendors and internal stakeholders.
Collaboration and Training:
Collaborate with cross-functional teams to ensure alignment on quality goals.
Partner with training and readiness teams based on quality program intelligence on areas of opportunity
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
Experience:
Minimum of 10+ years in program management, with a focus on quality assurance.
Proven track record of successfully building and managing quality programs.
Familiarity with quality assurance processes and vendor management
Experience working with outsource /managed service delivery partners
Experience working in a customer facing organization
Skills:
Excellent communication and leadership abilities.
Strong collaboration skills across teams.
Analytical mindset with attention to detail.
Knowledge of quality management frameworks (e.g., ISO 9001).
Certifications (one or more):
Certified Quality Manager (CQM)
Certified Quality Auditor (CQA)
Project Management Professional (PMP)
Education: Bachelors degree in Business Administration, Quality Management, or related field. Masters degree preferred. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.