Job Information
Expeditors Logistics Analyst - Network Management Center (NMC) Agent in Irving, Texas
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Major Duties and Responsibilities
Supply Chain Operations Support
Handle all customer and internal inquiries timely and professionally
Monitor shipments in transit by exception to ensure SLAs and KPIs are met
Monitor successful EDI transmission and data integrity of Exp.o
Audit files for accurate and timely invoicing
Carrier Relations
- Measure performance goals and KPIs at an aggregate level
Performance Management
Statistical and performance reporting
Internal and external training
?Business Intelligence
Confirm data integrity of internal and customer facing reports
Develop and maintain network monitors and dashboards?
Create new and ad hoc reports that help manage customer expectations
Continuous Improvement
Short and long term problem resolution through root cause analysis
Effectively use all available data analysis tools and resources to routinely mine network data for trends, anomalies, opportunities and areas for continuous improvement
Identify and maintain a constant pipeline of cost and process improvement projects
Effectively manage projects through to completion
Broad knowledge of global logistics and supply chain management concepts
Solid understanding of Expeditors' systems and processes
Proficient in MS Excel
Effective communicator, both written and oral
Detail oriented and analytical problem solver
Excellent customer service skills
Team player
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus