Job Information
Citigroup Global Head of Production Operations, CTI Enterprise Services in Irving, Texas
This global role is accountable for leading the Citi's Technology Production Operations organization. The Global Head of Production Operations manages multiple teams of senior professionals through other senior managers. The job requires a broad and comprehensive understanding of the different systems, theories, and practices relevant to Production Operations as well as practical delivery across technology. Excellent communication skills required to influence a wide range of audiences, from the most senior leaders to the technology front line. Develops medium- to long-term plans and executes Production Operations strategies across Operations and Technology, with applicability to the country clusters and in compliance with regulators across the firm. Provides input into strategic decisions affecting Technology. Full management responsibility of multiple teams, including management of people, budget, strategic roadmaps, and planning. Has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on company revenues, capital, or technology operations. The role currently consists of first touch resolution and operational support of network, mainframe, and infrastructure application support responsibilities and is additionally accountable for Citi's Incident, Problem, and Change Management Standards, practices, and day to day operations for the firm, including governance and compliance for these processes. This role provides the thought leadership for the continued maturity of these practices and operations for the firm.
Responsibilities:
Ensure managed areas are defining and implementing systems that are aligned with business strategy and goals
Engage and support a wide range of diverse activities that require strategic vision and analyses
Apply a broad and comprehensive understanding in multiple functional areas and their underlying business principles
Understand how own function integrates within the overall organization to contribute to achieving business objectives; requires a good working knowledge of the industry
Provide evaluative judgement based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
Impact the function by exercising control over sizable resources / budget, policy formulation and planning; has significant influence over future strategy
Influence and negotiate with senior leaders (across functions); communicate with external parties
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policies, applying sound ethical judgment regarding personal behavior, conduct and business practices; and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of others to create accountability with those who fail to maintain these standards
Lead a large team of practitioners with industry best practices, looking to continuously improve execution to exceed client expectations
Responsible for facilitating the delivery of communications of IT-related outage/emergency activities to the enterprise leaders and regulators
Accountable for Citi IT Operations' collaboration with various internal audit, compliance and governance teams
Represent Citi IT Operations performance at monthly and quarterly regulatory reviews
Ensure optimal people processes and procedures are in place to deliver operations
Qualifications:
15+ years of experience in multiple technology disciplines with extensive experience in business, functional and people management
Budget management, Risk & Control management, influencing skills
Managerial Experience
Active industry relationships with Service Management organizations and leaders
Thought leader and creative thinker
Overall good human that works well with others
Education:
- Bachelor’s/University Degree, Master’s degree preferred
Job Family Group:
Technology
Job Family:
Technology Management
Time Type:
Full time
Primary Location:
Irving Texas United States
Primary Location Full Time Salary Range:
$250,000.00 - $500,000.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
Jun 24, 2024
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.