Job Information
Hub International Escrow Processing Specialist in Irving, Texas
General Description (SUMMARY, Scope, Purpose)
Miniter Group provides insurance products and risk management expertise to the banking industry. Our unique culture encourages a customer-focused, consultative approach using our industry expertise, innovative technology, and employee dedication.
General Description:
The Escrow Processing Specialist will be responsible for timely and accurate data entry of processing insurance documentation and payments that satisfy loan requirements. You will be trained on a variety of insurance documents for different lines of business and process transactions as necessary across those lines. Duties can include accurately completing loan transactions and providing superior customer service to customers and insurance agents.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Analyze and process insurance documents to loan records ensuring the documents are appropriate and policy coverages are sufficient. This may include outbound call out to the carrier/agent to verify the accurate policy information.
Provide proficient and accurate data entry of insurance documentation in accordance with policies and procedures with a focus on Escrow documentation processing as client specific rules are applied.
Work unfiltered to process and analyze all insurance products to meet department SLA’s.
Adhere to the Daily Workflow Schedule which outlines job responsibilities and daily processing goals.
Process transactions across multiple work queues daily.
Provide support in additional high-level queues, Escrow Invoice Verification, Inbound Messages, Lapse, Insufficient, Disbursement Research Calls, Disbursement Payment Review.
Actively participate in all training sessions, team meetings, department meetings and One-on-one meetings.
Provide quality service with a timely resolution.
Process loan transactions with high quality and productivity during call wrap-up.
Participate and/or collaborate in assignments and special projects.
Identify and report areas of needed process improvement to leadership.
Supporting the call center, as needed, with a primary focus on escrow processing and disbursement. Call center support may include making outbound calls to verify premium due, confirming payee remittance information and responding to emails/messages from clients regarding escrow disbursement inquiries. Secondary responsibility may include answering/responding to incoming calls to assist customers and agents with obtaining appropriate insurance documentation.
Other responsibilities as directed by leadership
The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned by management, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
High school diploma or equivalent.
At least one-year of processing Escrow Insurance and validating Insurance documentation.
At least one-year of Escrow Disbursement experience preferred.
Demonstrates sound judgment and decision-making skills.
Shows strong reasoning and problem-solving skills.
Ability to work in fast-paced, multi-tasking environment.
Excellent time management and organization skills.
Ability to work both independently and co-operatively with others.
Proficient in basic use of Windows-based computer software applications including Microsoft Word, Outlook, and Excel.
Ability to provide clear and concise explanations when asking questions or for clarification through different mediums (Outlook, In-person, Microsoft apps, etc.).
Must be able to remain in a stationary position for up to 90% of workday.
Licensing or certification Requirements
None required
Work location
Remote
Schedule
Monday-Friday (8:30 am-5:00 pm EST) some flexibility with start/end times
Benefits:
Paid Training (to be conducted via phone and virtual meetings)
Competitive Pay
Full package of employee benefits including paid vacation, medical insurance, and a generous 401K plan
Tools provided from the company:
Laptop
Computer Monitor(s), keyboard and Mouse
Headset
Webcam
To get started you will need:
High Speed Internet (WiFi works if it meets speed requirements)
Cell phone
A willingness to learn and a home office or quiet workspace
Job type
Full time
PHYSICAL DEMANDS
The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
QUALIFICATIONS
To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
EEOAA Policy (https://hubinternational.jobs/eeo/)
E-Verify Program
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