Job Information
Omni Hotels Director of Catering and Convention Services in Irving, Texas
Overview
Las Colinas Hotel
Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience.
Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match.
Job Description
Oversee the Convention Services and Catering Department by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience.
Responsibilities
Overall Strategy:
Successfully, innovatively, and timely implement the strategic initiatives and monitor for best-in-class results set forth by Omni Hotels and Resorts and the Executive Committee at Omni Las Colinas
Drive innovation, creativity and create high-impact event experiences in partnership with the banquets team and culinary team
Ensure that high quality service standards are maintained through continuous reviews of processes and procedures
Actively support the sales process, both Group and Catering.
Responsible for monthly banquets and catering forecasting.
Responsible for yearly budget building, implementation and achieving goals.
Leadership:
Oversee, lead and guide a team consisting of catering and convention services.
Provide overall leadership and direction in all Events matters.
Serve as the hotel’s credible Subject Matter Expert on all matters relating to event experience
Serve as a highly visible, participatory leader who proactively and consistently engages with their General Manager/Executive Committee, Sales, Catering and Events team members, external guests, and suppliers
Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
Participate or represent in industry social/meeting/events professional associations
Motivate and provide a work environment in which team members are productive
Ensure all Event manager roles have career development plans in place that are actively supported by leadership and profiles are current for succession planning
Listen and respond to team members needs while having an open-door policy
Manage group and interpersonal conflict effectively
Create and maintain a good working relationship with fellow department heads and Executive Committee members.
Essential Job Functions:
Responsible for planning, evaluating, organizing, and directing the activities of the team.
Responsible for ensuring that all policies, procedures and guidelines are followed by department personnel.
Responsible for taking on group business and/or catering events when in season to support the team and operation from start to finish.
Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the departments.
Participates in the final interview process and is responsible for hiring all departmental personnel.
Ensures that all procedures, policies, and guidelines, as established by Omni Hotels and Resorts, are being followed by department personnel.
Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.
Attends weekly meetings when assigned by the GM and/or DOSM.
Approve all catering contracts and all group meeting space prior to being sent to the client.
Ensures that all file turnover requirements (from Sales to Conference Services) are fulfilled.
Advises hotel department heads of special requirements of groups coming into the hotel.
Ensure catering sales meet budgeted levels and quarterly production goals.
Set yearly catering goals with DOSM.
Ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Department.
Has a high-level working knowledge of Food & Beverage product offerings.
Assist managers with high demand times which includes nights and weekends and support them and the operation in the success of their events.
Qualifications
Must have Associate’s degree or higher
Prefer minimum of 2-3 years as a Director/Assistant Director level or similar role in a 4-diamond Convention Hotel a plus
Able to work flexible schedule and holidays.
Able to maintain organizational image by demonstrating high quality guest service at all time to both internal and external customers.
Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshot when needed.
Must have proven selling, negotiating and presentation skills.
Highly developed customer service skills with strong attention to detail.
Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook. Delphi experience preferred.
The ability to delegate, effectively train and coach.
Able to collect accurate information and resolve conflicts.
Able to manage multiple tasks at all times and have excellent organizational skills.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Job LocationsUS-TX-Irving
Posted Date4 days ago(1/28/2025 4:30 PM)
Requisition ID 2025-118989
of Openings 1
Category (Portal Searching) Catering and Convention Services