Job Information
CBRE Sr CMMS Account Manager onsite in Indianapolis, IN in Indianapolis, Indiana
Sr CMMS Account Manager onsite in Indianapolis, IN
Job ID
191271
Posted
05-Nov-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Building Management
Location(s)
Indianapolis - Indiana - United States of America
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
About the role
Be the first Point-of-Contact for CMMS related questions and information (for both GMARS and ServiceInsight/IFM Hub) on our account. Provide CMMS leadership, guidance and education to the CMMS Governance and Administration Team employees to make them proficient in both GMARS and ServiceInsight/IFM Hub. From the basic routine day-to-day CMMS related tasks to the support of deployments, migrations, reporting, administration, call center functions, and analytics (Vantage Tableau). Work with your CMMS Governance and Administration Team to provide CMMS support and data to operations, members of our leadership team, and the client when requested. Assist with troubleshooting, planning, scheduling standards, process improvements, deployments, communications, stabilization period support, and improvements. Enabling the account to meet objectives in an effective and efficient manner. Includes the data collection and analysis of the client business and user needs, documentation of those requirements, and translation into accurate system requirement specifications. Guides and advises less-experienced CMMS users at all of our sites on our account. This position is a full-time position, working on-site M-F (first shift) at the account office in Indy. This position has some flexibility concerning the hours (daily start/stop times). This position will require some travel from time-to-time (<20% of the time, primarily located on-site at the Indianapolis campus). Candidates need to have an analytical mentality; with the ability to lead meetings with the customers and client. Looking for ways to return value to the account by investing time to review data to look for opportunities to improve and standardize across the sites.
What You'll Need
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Need to be comfortable with client facing responsibilities, meetings, training and CMMS and Facilities Management seminars/conferences. Must be able to build professional presentations, and then schedule, and host reoccurring meetings to discuss the information with the client and the customers.
EDUCATION and EXPERIENCE: Candidates need to have CMMS administration and standardization experience in a leadership type of role with a minimum of 5-8 years’ experience. CMMS PowerUser, administration, and security groups experience of the CMMS programs Maximo and ServiceInsight/IFM Hub is required. Professional Microsoft Excel knowledge and experience is required. Professional Microsoft PowerPoint knowledge and experience is required. CMMS core data confidence, multiple sites locations hierarchy building, assets data collection (Right-Information), and parts/inventory (MRO) experience is required. Facilities management industry CMMS standards and principles experience a plus. Skilled Trades school certification or bachelor’s degree (BA/BS or equivalent experience) preferred. Reliability leadership and asset management principles and experience is a plus. Certified Reliability Leader CRL is preferred. Previous SQL query writing and Tableau analytics experience a plus.
COMMUNICATION SKILLS: Excellent written and verbal communication skills. Professional usage of email and other forms of digital communication is key. Strong organizational and analytical skills. Ability to provide accurate, timely, and reliable service and communications to the customers. Able to communicate clearly and effectively with management, vendors, and other departments. Able to develop and deliver a clear and concise presentations on a reoccurring basis.
Why CBRE?
When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!
Disclaimers
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)