Campus Pride Jobs

Seasonal Customer Service

Date Posted: Jun 18, 2024

Requisition ID: 445364

Location:

Indianapolis, IN, US, 46204

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Indiana Department of Transportation:

The Indiana Department of Transportation (INDOT) provides a dynamic workplace that serves Indiana citizens, improves our state’s quality of life, and enhances its economic opportunity. INDOT has a number of innovative programs and projects, including Public-Private Partnerships, Green Initiatives, and cutting-edge uses of materials and assets. As part of the State of Indiana, INDOT offers a competitive total compensation package, as well as outstanding work/life balance. Whether you are an established professional in the transportation field or just starting your career, INDOT has exciting and challenging opportunities for you.

Role Overview:

The Customer Service Agent position will be responsible for answering phone calls from customers reporting issues or questions regarding INDOT roadways. This position requires excellent spoken and written communication skills. Experience with computers is and typing skills are required. Daily tasks will be answering phone calls and creating cases to be sent to personnel statewide to address issues or answer questions from customers These cases will be written out based on information gathered from the customer. The ability to ask relevant questions to determine the root cause and exact location being reported is vital for this role. As time allows, this position will also process cases that are submitted through the online reporting portal. Experience with Microsoft Outlook, Teams, Word, and Excel are preferred. Strong communication, organizational skills, and a positive demeanor are essential.

This position is 37.5 hours a week, with 22.5 hours being in-person downtown Indianapolis. The Customer Service Agent position is a contracted position, expected to last 180 working days (approximately 6 month).

Salary:

This position traditionally starts at an hourly rate of $16.24 an hour. Salary for this position may be commensurate with education and job experience.

Location:

This position is located in INDOT’s Central Office, Indianapolis.

A Day in the Life:

The essential functions of this role are as follows:

• Compile information relative to the assigned program area.

• Coordinate correspondence for information requests.

• Organize and maintain current and historical files related to the program.

• Organize program reports, applications, and maintain consultative services.

• Maintain and organize program assets.

• Prepare all program related training materials.

  The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

You must meet the following requirements to be considered for employment:

• General knowledge of the program area.

• Basic knowledge of the rules and regulations pertaining to the assigned program area and its affects upon other agency operations.

• Ability to gather and compile program materials.

• Ability to communicate effectively.

• Ability to operate effectively in a group decision-making process.

• Tact in dealing with other agency personnel and the public.

• Basic knowledge of accounting principles.

  Benefits of Employment with the State of Indiana:

  This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period

  Equal Employment Opportunity:

  The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

  If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected] .

  The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

  Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.