Job Information
Community Health Network Patient Account Resolution Rep- Client Services in Indianapolis, Indiana
Patient Account Resolution Rep- Client Services
Job Ref
2304423
Category
Administrative & General Support
Job Family
Customer Service
Department
Revenue Cycle-Customer Service
Schedule
Full-time
Facility
Castleway / Castleton Office Park
Castleway Drive
Indianapolis, IN 46250
United States
Shift
Day Job
Hours
.M-F 9am-5:30p WFH exception for training and meetings
Join Community
Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.
Make a Difference
Customer Service Representatives at Community Health Network are committed to providing patient-centered care and outstanding service, delivered with respect and compassion.
We believe that an outstanding and memorable healthcare experience begins before a patient ever sets foot in one of our care sites. The Customer Service Representative is Community’s best first impression, as they are responsible for performing customer service functions from the patient’s initial point of contact through and including account resolution.
The Customer Service Representatives navigates our patients through the network while answering a variety of customer service inquiries. For example, they may help a patient obtain information on medical services, work through a billing question or give a patient directions to one of our many locations, as quickly and accurately as possible.
We believe patients deserve to be treated like family; with dignity and respect. At Community, our Customer Service Representatives understand that confidentiality is the ultimate trust.
We are committed to holistic care, addressing the needs of body, mind and spirit, because we know that is the key to helping our patients achieve better health.
Your exceptional skills and qualifications
• High School Diploma or GED equivalent
• Previous customer service experience is greatly appreciated
• Availability to work from 9am - 5:30pm, Monday - Friday
• This is a WFH position (Except for trainings and meetings)
• Ability to work in a call center environment
• Basic computer skills
• Excellent verbal and written communication skills
• Ability to learn our Electronic Medical Record system (Epic)
• Previous experience in Revenue Cycle, healthcare billing or issue resolution is preferred
Why Community?
At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.
Caring people apply here.
Community Health Network complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Community Health Network does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.