Job Information
HealthFitness Front Desk Attendant (on-call) in Indianapolis, Indiana
HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.
Front Desk Attendant - Indianapolis, IN
On-call/As needed; to cover 11:00am-7:00pm shift
HealthFitness is looking for a Front Desk Attendant to join the fitness team at our corporate client site located in the northeast area of Indianapolis, IN. In this position, you will greet, check-in and assist customers; provide program information, services, membership and ensure the highest possible level of customer service and participant satisfaction. In addition you may also assist members with facility tours and non-members with joining.
This is an as-needed position with no regular weekly hours, covering when the regular staff isn't able to work.
What you'll be doing
Greeting, checking-in and assisting customers, provide program information services and membership information.
Assist with all member service desk administration and processes, answer phones, and process membership enrollments.
Efficiently responds to client and participant requests, comments or concerns and brings issues to timely and appropriate resolution.
Participates in membership drives to acquire new participants and enroll new participants.
Maintains and updates participant and facility policies as appropriate. Educate participants on policies and procedures.
Participate in internal programs and special events.
Opening and/or closing duties.
Other duties as needed/assigned.
What you’ll need to have
High School Diploma or GED required.
Previous customer service experience strongly preferred.
Fitness background a plus.
Adult CPR/AED and First Aid certifications from American Heart Association, American Red Cross or American Safety & Health Institute required within 30 days of hire.
Applicants must meet hiring requirements including but not limited to pre-employment drug test.
Ability to navigate electronic onboarding and timecard systems required.
Brand: HealthFitness
HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran
For the fourth consecutive year we were selected as a Top Workplace by the Chicago Tribune . The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.