Job Information
TEKsystems Customer Service Representative in Indianapolis, Indiana
Job Description:
Representatives will be responding to incoming contact from consumers that have been victims of identity theft and consumer fraud. Must be able to efficiently document consumer complaints into a secure database and provide educational materials/referrals, while providing A+ customer service.
Respond to inbound calls, emails, and voice mails following Standard Operating Procedures
Answers routine questions from the general public on FHA mortgage programs and HUD properties.
Enter accurate and detailed information in a Customer Relationship Management application summarizing caller contact data, data about the nature of the request and whether or not a referral was provided.
Assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs.
You may also assist homebuyers and homeowners with requests related to purchasing and owning a home.
Preferred Skills & Qualifications:
High School Diploma or GED
1+ years of Customer Service Experience in Call Center Setting OR 2+years of property management experience
Hours
Open availability between 8am-8pm Monday - Friday (Put on a 8-Hour Shift)
Training will be ONSITE for first 4 weeks. Once a contractor has proven they have mastered the basics, they will be eligible to work a hybrid schedule. This could range from 1-3 days remote, up to the manager's discretion
This is a full-time opportunity with a reputable company! If you or someone you know is interested in this position, please send a resume !
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.