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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Position Overview :-

The Service Design Technology Process Analyst will provide domain expertise, in relation to any kind of change affecting Traveler Care, to multiple teams across the GBT network and will work closely with P & T, SSO, E-Comm, Solution Implementation & Deployment, GSP, L & D and Traveler Care. Support will also be required by our internal partners to articulate the requirements and/or validate impact on POS tools as it relates to external or 3rd party products (e.g., Sabre, Ground-span). The successful candidates will be located in India and will have the support of other Service Design Process Analysts in both the APAC region and the larger Service Design Technology team across AMER and EMEA.

What You’ll do on a Typical Day :-

• Analyze business processes, identify potential automation opportunities, and propose an improvement plan.

• Partner with the Business Process Owner(s) and Subject Matter Expert(s) to develop a deep end-to-end understanding of processes targeted for automation/improvement and outline the impacted processes and business requirements

• Engage with cross-functional teams to develop business requirements documentation of the process to be improved in a manner that is understood by the business users and technology/product teams

• Document and diagram the existing process, environment, and dataflows

• Facilitate the planning and execution of Service Transformation projects

• Work with stakeholders to perform Feasibility and Value analysis (ROI) for the targeted processes

• Facilitate sessions with stakeholders to drive out requirements

• Act as a liaison between business and technical resources

• Experienced campaigner who can create/define functional

• requirements in use cases (http://www.bridging-the-gap.com/what-is-a-use-case/) , create user stories and manage backlog

• Will have to understand Business data, analyze trends, and capture valuable insights from the data for decision making

• Monitor and evaluate implemented solutions to ensure they meet business objectives and deliver expected outcomes.

• Stay updated on industry trends, best practices, and emerging technologies related to business analysis and software development.

What We’re looking for :-

• 4+ years of professional experience as Process Analyst

• Proficient in Microsoft applications; Outlook, Word, Excel, Visio and PowerPoint. Knowledge of Smartsheet, Confluence and Jira desirable but can be trained.

• Advanced GDS knowledge or experience a must and multi GDS understanding is a benefit

• Understanding of functional aspects of POS tools, scripts, robotics, front/mid/back-office systems and processes desirable

• Knowledge of Online Booking tool processes an asset

• Highly technical aptitude with the ability to communicate complex interrelations in a less complicated way

• Strong process mapping and impact assessment skills

• Analytical thinking, flexibility, the ability to act independently and on own responsibility

• Good prioritization and time management skills

• Highly reliable with the ability to withstand stress in a fast paced, changing environment

• Ability to drive change in the face of possible resistance through cooperation and collaboration (Change Management Skills)

• Creative thinking skills with an emphasis on pragmatic solutions

• Strong interpersonal skills/relationship building/team oriented

• Excellent written and verbal communication skills

Location

India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)