Campus Pride Jobs

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview In this position, the Sr. Manager will lead and coach a team of managers responsible for ensuring T-Mobile meets all commitments and requirements during the implementation process. Owning the vision and strategy for this national team while supporting our sales leaders, employees, and high-value TFB customers, Sr. Manager will be innately customer focused and able to balance competing trade-offs between customer experience and operational complexity. Sr. Manager will also be an intrapreneur within Implementation Management, challenging the status quo to drive improvement within the organization and TFB. Job Responsibilities: Lead a national team of Managers and Implementation Specialists (IS) supporting all markets across Government and Direct Sales Develop working relationships with key senior TFB sales and operations leaders to execute on national support, growth, implementation, and retention strategies. Establish working relationships with cross-functional groups such as marketing, legal, sales, and customer care to create a positive customer experience. Continually evaluate TFB's implementation processes in order to optimize sales rep productivity, meet customer deliverables, decrease calls to care, and increase customer satisfaction. Establish and measure KPIs by providing analyses and reporting on trends and activities needed to meet the overall objectives of key senior-level TFB leaders. Develop and expand a management team through coaching and performance evaluation to more effectively support TFB's growing sales force and product portfolio Manage projects which define, review, and deliver on program/support/operations plans Work across the organization to develop a consistent support and implementation strategy Ensure personal and professional development of staff by coordinating resources, support, and training Education:High School Diploma/GED (Required) Bachelor's Degree (Preferred) Work Experience:More than 10 years Business experience including prior customer portfolio management in either customer service, operations, or sales (Preferred) 4-7 years People management experience (Preferred) Telecom experience (Preferred) Knowledge, Skills and Abilities: Successful and proven track record of building and leading high-quality, high-impact teams (Preferred) Superior communication, presentation, and interpersonal skills with the ability to articulate T-Mobile's Implementation value proposition (Preferred) Ability to win others' backing for concepts, plans, and solutions (Preferred) Aptitude for listening to others' concerns and presenting views which will foster collaboration (Preferred) Alignment of organization's strategic priorities with the direction and strategic priorities of T-Mobile (Preferred) Effective development and support of new or improved products, processes, or technology (Preferred) Ability to create strategies to balance short-term requirements with long-range business plans and objectives (Preferred) Sustained familiarity with related market trends and general developments within customer's industry, as well as within the wireless industry (Preferred) Licenses and Certifications: * At least 18 years of age * Legally authorized to work in the United States Travel: Travel Required (Yes/No):No DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No Base Pay Range: $105,100 - $189,600 Corporat