Job Information
RELX INC Sales Support Administrator in Iloilo, Philippines
The primary purpose of this position, also known as Fulfillment Associate is to consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products and providing professional communication with internal and external customers
Accountabilities:
Assist with the processing of orders from initial review to invoicing. This includes, but is not limited to, basic order functions including order review, account creation, order processing and account maintenance in accordance with established business rules
Effectively communicate with internal customers (i.e. Sales, Credit & Collection, Customer Service, Accounts Receivable, etc.) fostering collaborative relationships among different teams
Provide invoice copies, contracts, orders and other customer information from the Fulfillment systems to Sales and/or customer upon request
Support operation processes related to order processing, contract management and account maintenance task.
Qualifications:
At least 2 years of experience in Back-office role (Order Fulfillment and Billing)
Bachelor’s degree preferred but not required
Good written and verbal and interpersonal communication skills in English
Intermediate in using MS Office applications
CRM or Salesforce experience is a plus
Critical and analytical thinker
Knowledge on continuous improvement (project initiated, certification) or L6S principles
Has a team player mindset with innovative ideas and strong attention to detail
Work effectively in a team environment
Additional for internal applicants:
Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 month
Must have a Successful or above rating in the last Enabling Performance cycle
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .
RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.
In short, we enable our customers to make better decisions, get better results and be more productive.