Job Information
Lumeris Director, Partner Operations in Illinois
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Position:
Director, Partner Operations
Position Summary:
Oversees the team responsible for delivery management for Lumeris partners to create overall solutions' outcomes. Plays a critical role in client performance and achieving targeted outcomes for health system and provider accounts. Oversees and owns operations for health system customers.
Job Description:
Primary Responsibilities
Provides strategic direction and oversees, coaches, mentors, motivates, supports, and develops a large cross-functional team of advanced individual contributors and/or people leaders. Oversees and supports goal setting/review, regular guidance and 1-1 check ins, career development/planning, upskilling, resource allocation, staffing, budget management, DE&I initiatives, and other People & Culture programs/activities as needed. Fosters accountability and collaboration to ensure team member and overall team success.
Collaborates cross-functionally to ensure an effective operating strategy is identified for the account.
Defines and implements contingency planning activities and scenarios to ensure service excellence.
Identifies opportunities to streamline, re-engineer, simplify and improve upon the customer experience.
Provides guidance for performance and results of Population Health Services Organization (PHSO) operating partnerships with health systems and providers in a given market.
Partners with account management and clinical leadership to develop annual operating plans to optimize revenue realization under client value-based contracts.
Guides matrixed teams and has ownership of overall client performance.
Partners closely with client account partners to ensure seamless interface to customers.
Works closely with quality and clinical partners to identify and prioritize key clinical measures and initiatives and then provides support to execute against these priorities.
Oversees the reporting out of metrics and operational performance dashboards for customer executives.
Partners with account management and clinical to provide guidance and direction to produce positive results for complex deliverables surrounded by ambiguity.
Identifies opportunities to deepen customer relationships.
Identifies opportunities and recommends solutions to enhance the Lumeris solution and delivery approach.
Participates in cross-market discussions to identify opportunities to deploy or export newly identified best practices.
Qualifications
Bachelor's degree or equivalent
12+ years of relevant experience or the knowledge, skills, and abilities to succeed in the role
5+ years of leadership experience or the knowledge, skills, and abilities to succeed in the role
Ample experience overseeing health care delivery system business
Comprehensive knowledge of IPAs and/or significant experience working with physicians and hospitals
Highly polished verbal and written communication abilities, evidenced by a track record of effectively communicating within the C-Suite (internally and externally)
Advanced collaborator and facilitator
Proven ability to successfully build and cultivate strong long-term relationships
Demonstrated ability to prioritize and multi-task in order to deliver results within short timeframes
Firm knowledge of contract negotiations and execution of local growth strategies
Ability to live in customer market or willingness to travel on a weekly basis to customer sites
Proven ability to guide, coach, mentor, support, develop, and motivate a highly skilled team
Preferred
MBA, Masters in Health Administration, or similar degree
Experience in managed care and/or Medicare Advantage
Working Conditions
- While performing the duties of this job, the employee works in normal office working conditions.
Disclaimer
- The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.
Lumeris is an EEO/AA employer M/F/V/D.
The hiring range for this position is:
$133,200.00-$180,900.00
Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. This role may also be eligible for incentive compensation. At Lumeris, we are committed to providing a total rewards package that supports your overall well-being. Our benefits include medical, vision, dental, well-being programs, 401(k) with company matching, life insurance, paid time off including paid leave, and so much more. Learn more by visiting our Careers Page (https://www.lumeris.com/healthcare-consulting-careers/) .
Member Facing Position:
No- Not Member or Patient Facing Position
Location:
Illinois
Time Type:
Full time
Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.
Join Our Growing Team!
Lumeris is bringing common sense back to the business of healthcare by empowering value-based care. We create the partnerships and perspectives that are making healthcare safer, more affordable and more personalized for providers, patients and payers alike.
We were founded on the belief that it should be easier to provide the right care, at the right time, at the right cost. Our model is bringing that belief to life, improving outcomes and empowering financial sustainability along the way.
Why Join Lumeris?
At Lumeris, you will be part of team that is focused on solving the nation’s healthcare problem, and you will be able to contribute to our purpose. Our environment is fast-paced, change-oriented and focused on growth and employee engagement. At Lumeris, we know that talent is best utilized when given the opportunity to succeed. That is why we have removed the boundaries that inhibit success and focus on fostering an environment that allows employees to utilize their talents.