Job Information
Crash Champions Automotive Support Customer Service Technician (part-time) in Illinois
Champions Do More
At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit www.crashchampions.com.
Responsibilities
Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipment
Document all customer interactions in supplied database
Work within groups of technicians and software development teams to improve products and services
Maximize first time resolution of customer queries
Provide training support and basic technical support to customers and employees as required
Other duties as requested
Qualifications
Requirements :
5High School diploma or GED required
1 to 3 years’ experience as an automobile technician, using diagnostic scanning tools, or equivalent experience required
Proficient in Microsoft Office 365 required
Superior customer service skills required
Strong problem-solving capabilities required
Ability to communicate effectively both verbally and in writing with customers required
Ability to multi-task required
Preferred Qualifications:
OE/Dealer level diagnostic and programming experience
Familiarity with pre/post scanning of automobiles; OEM Scan tool experience is preferred
ASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA)
Collision automotive experience or Automotive Repair experience/education preferred
Bilingual in Spanish or Spanish speaking ability a plus
Benefits
Weekly Paycheck
Medical, Dental & Vision effective on start date
401K Retirement Plan and Company Match
Transfer Between Markets
Paid Holidays & PTO
Submit a Referral
Job Post Information* : Posted Date 1 month ago (4/1/2024 10:21 AM)
Job ID 2024-5682
# of Openings 1
Category ATE
Prioritization Tier 1 – Priority
Location : Address 9646 W 196th Street
Posting Location : City Mokena
Posting Location : State/Province IL
Location : Postal Code 60448
Remote No
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