Campus Pride Jobs

Despre Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Descrierea postului:

This role focuses on analyzing, rating and making recommendations to improve the workforce to reduce overheads and increase customer satisfaction and experience.

The Workforce Optimization Scheduler is responsible for:

• Optimizing employee schedules to minimize work hours by meeting workload requirements and all applicable guidelines, resource availability and regulations;

• Managing optimized schedules (creating, posting, updating schedules);

• Reporting data management activities around employee scheduling and forecasts;

• Overviewing all non-production activities to ensure proper staffing levels are achieved;

• Resolving errors such as missed punches, meal break adjustments and correct project code;

• Adjusting total hours worked and any time off (leave) an employee has recorded in any applicable software;

• Partnering with management to identify and drive Workforce Management process improvements;

• Storing data, creating reports, managing schedules;

• Monitoring real-time activities and volume.

The ideal candidate:

• Excellent knowledge of English (B2 upwards);

• Excellent knowledge of Microsoft Office (preferably Excel);

• Bachelor’s degree;

• Good organizational skills;

• Good communication skills;

• Attention to detail;

• Teamwork.

Why Join Us?

• Innovative Work Environment: Be part of a team that values creativity and fosters an environment where your ideas can flourish.

• Career Growth Opportunities: We invest in our team's development, providing avenues for career progression and skill enhancement.

• Impactful Contributions: Your role is pivotal in shaping positive customer experiences and contributing to the success of our dynamic organization.

• Recognition as a Most Loved Workplace®: Conduent has been certified as a Most Loved Workplace® this year, citing respect, collaboration, and a positive vision for the future as key cultural drivers.

• Internal Talent Development: Through our management development programs, approximately 70% of our Team Leader positions have been filled from our own associate talent pool.

• Long-Term Career Building: Over 25% of our associates have been dedicated members of our team for 5 years or more, showcasing the long-term commitment our employees choose to make.

Încheiere:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.