Job Information
Warner Bros. Discovery Vice President, Enterprise Service Management Engineering in Hyderabad, India
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
The Vice President, Enterprise Service Management Engineering (ESME) will lead and oversee the strategic direction, development, and execution of the Enterprise Service Management (ESM) Platform. This role will manage and guide the Product Management, Platform Engineering, Platform Architecture, and Configuration Management teams, ensuring alignment with organizational goals and driving continuous improvement in service management practices. The Vice President will work closely with senior leadership and key stakeholders to ensure the ESME's initiatives support the broader business objectives.
Key Responsibilities
Oversee the Product Management, Platform Engineering, Platform Architecture, and Configuration Management teams to ensure alignment with business objectives
Develop and maintain detailed project plans using standard tools
Develop and execute the ESM strategy in alignment with the organization's goals
Provide leadership and direction to the ESME team, fostering a culture of collaboration, innovation, and continuous improvement
Ensure the ESME's activities are aligned with the broader business strategy and objectives
Support the Head of ESME in defining and driving the ESM vision for WBD
Own the development and coordination of the ESM Strategy and associated roadmap for WBD, ensuring all key Business Unit, Corporate, and T&O Stakeholders are consulted and bought in
Promote a culture of continuous improvement within the ESME, encouraging innovation and the adoption of new technologies and methodologies
Monitor and evaluate the performance of the ESME's initiatives, adjusting as necessary to ensure success
Oversee the design and development of data models that align with reporting needs; lead efforts to extract actionable insights from data to identify trends, opportunities, and areas for improvement
Oversee and manage the following roles, each of which has their own teams:
Product Management
Platform Engineering
Platform Architecture
Configuration Management
Ensure effective team management, coordination, and development
Mentor and guide direct reports in support of growth, personal/organizational goals, and responsibilities
Build and maintain strategic relationships with key stakeholders, including senior leadership, business units, and external partners
Facilitate communication and collaboration between the ESME and other departments to ensure alignment and integration of service management initiatives
Work with Business Unit, Corporate, and T&O stakeholders to sell the benefits of Service Architecture and Design and gain buy-in
Collaborate with business and T&O stakeholders to understand their Service Management needs and ensure alignment with portfolio objectives
Drive the implementation of best practices in service management, ensuring the ESME's processes and frameworks are efficient, effective, and aligned with industry standards
Oversee the development and maintenance of the Service Management Framework (SMF), ensuring it adheres to organizational guidelines and standards
Oversee the definition and evolution of knowledge, service delivery, service lifecycle, service performance, and service optimization processes, championing best practices across ESM for service delivery
Ensure the framework adheres to broader guidelines from, but not limited to, WBD Enterprise Architecture, Data, and Cyber teams
Drive the implementation of best practices in service management, ensuring the ESMO's processes and frameworks are efficient, effective, and aligned with industry standards
Oversee the development and maintenance of the Service Management Framework (SMF), ensuring it adheres to organizational guidelines and standards
Oversee the definition and evolution of knowledge, service delivery, service lifecycle, service performance, and service optimization processes, championing best practices across ESM for service delivery
Ensure the framework adheres to broader guidelines from, but not limited to, WBD Enterprise Architecture, Data, and Cyber teams
Your Experience
15+ years of prior experience in a related field (media, entertainment, people and culture, and/or enterprise service management, experience a plus) with at least 7 years in a leadership role
5+ years of working with & deep understanding of Service Now
Superior analytical and problem-solving skills
Proven track record of successfully leading and managing large, complex teams in a global enterprise environment
Deep understanding of Service Management principles, frameworks, and best practices
Strong leadership and team management skills, with the ability to inspire and motivate teams
Excellent communication and stakeholder management skills, able to effectively interface with executive teams
Strong analytical and problem-solving skills, with the ability to develop and implement effective solutions
Financial acumen, with experience managing budgets and identifying cost-saving opportunities
Strategic thinking, with the ability to develop and execute long-term plans and initiatives
Higher ITIL certification, e.g., ITIL Strategic Leader certification, is desirable
Relevant Service Architecture qualifications are a plus
Certification in Project Management, e.g., PMP, is nice to have
Familiarity with media & entertainment industries
Experience working in a national or global company
Bachelors degree in computer science field preferred
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page (https://careers.wbd.com/global/en/accessibility) for instructions to submit your request.