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Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth, mindset and empowerment are central to who we are and how we work.

We are the Azure Customer Experience (CXP) team, and we are looking for a Senior Product Manager to join our team to help drive the next generation of our customer care, trust, reliability, engagement, and observability experiences.

We are part of the Azure engineering organization and consider  customer experience critical to the overall success of Azure. We create, define, and lead product offerings that set our customers, engineers, and field up for success, empowering them to make data-informed decisions.

To succeed in this role, you will need the following:

• have  conviction about engineering customer delight and productivity.

• thrive in ambiguity, then create what is needed to execute at scale to deliver results.

• drive impactful change through metrics and data.

• inspire teams across divisions to work together towards common goals

We are a team that loves big opportunities and as part of Azure we have consistently innovated and created new solutions to solve some of our most interesting problems. We value diverse opinions and new, forward-thinking ideas. We have customer empathy and are delighted in understanding our customers’ needs. We use data and KPIs to guide, improve and grow the success of our programs.

Every day, our customers stake their business and reputation on cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

As Senior Product Manager on our team, you will have a direct and clear impact on our products and customers. In this role, you will work closely with talented engineering and Data Science teams, collaborate with a diverse set of stakeholders across Azure, and have the opportunity to design, deliver, and iterate on new tools, applications, and Azure features. Our work has high visibility with the Azure leadership team and ample opportunities to share our successes and receive support and guidance from them. The scope of responsibilities includes:

Create product/feature specifications with visual and written designs.

Bring a strong technical background and passion for driving product innovation.

Partner with engineering teams as a subject matter expert on feature design and user experience, focusing on privacy compliance and excellence.

Provide hands-on program management during various project phases, contributing to agile development practices.

Measure product success through relevant metrics and KPIs.

Evangelize feature areas with internal and external stakeholders via presentations, blogs, social media, and large events.

Collaborate with Product Marketing, Business Planning, and Engineering to develop release criteria, customer strategies, and marketing content.

Influence and engage with cross-functional partners and senior leadership to gather input and support for product vision, strategy, and roadmap.

Define long-term vision, strategy, and product roadmap based on customer needs and market research.

Drive business impact by tracking success criteria and performance metrics, ensuring compliance, and aligning with product-level OKRs.

Identify and prioritize short-term and long-term investment opportunities in consultation with cross-functional partners.

Other

Embody our Culture  &  Values

Qualifications

Bachelor's Degree AND 4+ years of experience in product/program management or software development OR equivalent experience.

Strong understanding of user experience (UX) design principles and practices.

Proven track record of managing and delivering software projects in a cloud environment.

Familiarity with data privacy regulations and compliance standards.

Excellent verbal and written communication skills, with the ability to clearly articulate complex concepts to a variety of audiences.

Experience with competitive analysis and market research.

Strong analytical skills, with the ability to interpret data and generate insights.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .