Job Information
Carrier Senior Analyst - Material Master Data in Hyderabad, India
Country:
India
Location:
Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India
Job Title - Senior Analyst - Material Master Data
Preferred Location - Hyderabad, India
Full time/Part Time - Full Time
Build a career with confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
Key Responsibilities:
Being part of an enthusiastic and dynamic team, your responsibilities include:
Responsible for executing activities done by the MDM Operations team within all capabilities provided, i.e. Master Data maintenance processes, controls, SLAs, point of contact for MDM CoE and business, issue solving (root cause analysis), process performance monitoring
Maintaining Master Data following the data quality, controls and compliance rules and regulations
Adhering to SLAs and report/escalate exceptions to Operations domain Lead
Notifying the business users on the status of requests (e.g. rejected requests and reason)
Conduct issue root cause analyses and IT touchpoint for system issues fixes
Support monitoring of MDM services performance and MDM end-to-end processes timelines
Supports MDM Operations management and collaborate with the MDM CoE for new service introduction. This includes taking part into projects testing phases, producing SOPs and training materials
Supporting the data archiving and/or de-activation process with checks for open transactions and/or use in other systems
Supporting monthly operations sample auditing and its reporting
Supporting MDM field audits
Keeping MDM Operations documentation up to date (e.g. SOP, training materials, …)
When applicable, responsible for data entry into information systems
Responsible to respond to business for additional information on completeness and accuracy of master data requests, including process to follow and update on request status
Good communication and teamwork within and across organizational boundaries
Support MDM Operations Lead and Domain Lead with process standardization and optimization to drive down total cost to serve and enhance customer satisfaction through continuous improvements
Customer service mind-set with excellent customer service skills
Ability to build working relationships and foster communication with internal customers within and across organizational and geographic boundaries
Requirements:
Bachelor level
Minimum 2-3 years’ experience in a shared service centre
Working experience supporting MDM operational processes preferred
Experience in implementation of MDM in a Shared Services environment preferred
Experience in interfacing with business operational customers and IT
Experience in root cause analysis
Experience in MDM application systems as key user (preferably SAP and SAP MDG)
Experience in continuous improvements preferred
Experience in complex IT system environments as user
Experience in complex business environments with multiple stakeholders, including service providers for both IT as organizational/process capabilities
Keeps deadlines and produces high quality output
Manage dialogue with support functions and key stakeholders
Good communicator
Partner for issue management/escalation
International mind-set – sensible to cultural differences
Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme
Drive forward your career through professional development opportunities
Achieve your personal goals with our Employee Assistance Programme
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .
Join us and make a difference.
Apply Now!
#cbsfinance
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice