Job Information
R1 RCM Assistant Operations Manager in Hyderabad, India
R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For TM 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
Position: Lead – Service Quality
Location: NCR
Job Description:
Ability to lead & motivate a Quality team to achieve business unit goals
Analyze current situation, identify improvement opportunities and recommend measures to streamline processes (As-Is vs To be)
Be able communicate fluently with US customers and answer their queries/concerns
Act as a change agent and work closely with the operations to optimize Customer value in multiple client engagement
Work with delivery and training functions to create feedback loops from quality assessment to training and operations management
Extremely high energy team player with a burning desire to succeed in fast paced environment and rapidly evolving market
High degree of integrity, work ethic and analytical abilities
Track record of delivering high quality services
Job Specifications
Excellent written & verbal communication skills
Strong knowledge of MS Office (MS Excel & Power Point are Mandatory)
Excellent Personal & Interpersonal Skills
Knowledge of Quality Tools Like 5 Why's, Lean & RCA
Applicant must have completed at least 18th months with R1RCM
Applicant must have completed 12 months in current band/role with R1RCM
B & Above rating in the latest appraisal cycle
Not on active CAP/PIP/Warning or any other disciplinary actions
The Eligibility cut off for all the above with be 31st Jan ‘24
A2 & A3 band employees are eligible to apply"
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook (https://www.facebook.com/R1RCMIndia)
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”