Job Information
Amazon Account Manager I, B2B Marketplace in Hyderabad, India
Description
As we strive to be Earth's most customer-centric company, Amazon has reinvented how hundreds of millions of people shop online – providing Customers with the opportunity to find and discover virtually anything they want to buy and providing millions of Sellers with a platform for growing successful businesses.
Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon.
Are you interested in innovating to deliver an excellent level of service to Amazon’s Selling Partners? At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools at AB(B2B) marketplace.
Amazon Business is dedicated to serving the needs of business customers and we are focused on building the largest and most innovative Business-to-Business (B2B) marketplace in the world. We are recruiting a handful of the best and brightest to make this vision a reality.
B2B represents an incredible opportunity to address a vast new market segment and customer base. Our business customers have different needs than the traditional Amazon customer and thus we have to reinvent everything from how we display our selection, price our products, and provide the right customer experience.
Key job responsibilities
• Recruiting Sellers onto various programs and managing Seller relationship by championing their needs at Amazon
• Managing and driving the growth of the Sellers’ business by adding selection and delivering on key business opportunities for Sellers
• Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by collaborating with the business development and on-boarding teams.
• Working with Sellers to improve operational aspects of their business in providing a great consumer experience
• Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships.
• Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets
Basic Qualifications
2+ years of sales or account management experience
2+ years of digital advertising and client facing roles experience
Experience with Excel
Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications
Experience analyzing key open issues and resolution metrics for each of the managed accounts
Experience in relationship management within technology, start-ups, or SaaS Platforms